Quote Originally Posted by melvytx View Post
I have been with Voipo for over 3 years. Last week, my adapter (model HT502) stopped working. I have no dial tone and cannot make/receive calls. I was issued a ticket two days ago. After not getting a response yesterday, I called support. The representative determined my box was no longer working and told me I had to pay a replacement fee. I told him no way I was paying a replacement fee and demanded my service be cancelled. The rep then explained that even if I cancelled I would still have to pay a replacement fee. I was livid. The rep then went to get a supervisor. I waited over 10 minutes and never spoke with a supervisor. The rep told me that his supervisor said he was very busy and that he would respond directly to my ticket. Again, two days later, no response. I have never heard of a company asking for a replacement fee although a customer is cancelling. I have also never heard or a supervisor being too busy to talk and never responding. Anyone mind shedding some light on this?
Are you you talking about shipping charge or replacement charge itself? In the past the companies I have been with never charged for an adapter even if they quit working. But most companies charge nominal shipping fee. Even if you cancel you need to send it back to them and you pay shipping charge, which is normal and fair. But if the company asking for real "replacement charge" in either case is not a good idea and I believe they don't know how to retain a customer based on a silly matter. I believe you should hear from them soon.