Quote Originally Posted by melvytx View Post
Thanks for the replies! It was definitely a replacement fee versus shipping charges. After I told the rep to cancel my service and send a box so I could return the adapter, he explained to me Voipo would not accept a nonworking adapter. It was at this point I asked for the supervisor that was too busy to speak. Today marks day 3 with no response/email.
Wow, that is not right if your side of the story is true. Typical life span of a voip adapter is 3-5 years. If you are luck it may last longer. If this was a VOIPO issued adapter and it stopped working VOIPO should replace the adapter as a general business practice. If the adapter is burnt out after 3 years and if the company is asking the customer to replace it at customer's cost that is ridiculous and unethical. You might be able to grab HT502 adapter for 30 some dollars from online. I truly believe some one from VOIPO will sort out the issue for you. I am a new customer for VOIPO and still waiting for my adapter in mail. So I am not sure about their customer service, but hope they will make sure the customer is happy (at least a long time customer like you).