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Thread: PAP2 Wiped Clean

  1. #1
    Join Date
    Feb 2007
    Location
    Central Cali :)
    Posts
    553

    Default PAP2 Wiped Clean

    We had a power outage last night, and when it came back, we had no phone. I logged into my PAP2 and noticed that it had been reset to factory. I haven't touched it in a few years, and have no clue what the sip settings are these days. Much worse, I have no clue what my user/pass is to register with voipo servers. I submitted a ticket this morning, and hope to hear back soon. It would be nice if this info was available in vpanel. I hope I don't have to wait till Monday to hear from support.

  2. #2
    Join Date
    Apr 2008
    Location
    Aventura Fl
    Posts
    860

    Default Re: PAP2 Wiped Clean

    Do you have this in your provisioning field..

    http://provisioning.voipo.com/$MA

    That should get you provisioned quickly..

  3. #3
    Join Date
    Jan 2009
    Posts
    230

    Default Re: PAP2 Wiped Clean

    Quote Originally Posted by burris View Post
    Do you have this in your provisioning field..

    http://provisioning.voipo.com/$MA

    That should get you provisioned quickly..
    It sounds like he is BYOD in which case he may not want to provision it.

  4. #4
    Join Date
    Feb 2007
    Location
    Central Cali :)
    Posts
    553

    Default Re: PAP2 Wiped Clean

    I am BYOD.

  5. #5
    Join Date
    Feb 2007
    Location
    Kitsap County, WA.
    Posts
    734

    Default Re: PAP2 Wiped Clean

    IF you go here and enable softphone does it give you the credentials? Mine says password "Emailed" now instead of just giving up the password on the site.

    https://secure.voipo.com/preferences/softphone

    Otherwise submit a ticket. You never know whos looking and this one should be an easy one.
    I Void Warranties.

  6. #6
    Join Date
    Feb 2007
    Location
    Central Cali :)
    Posts
    553

    Default Re: PAP2 Wiped Clean

    I get this:

    Softphone / BYOD Devices
    Unfortunately we have not verified that your device is currently provisioned and registered to VOIPo's network, please ensure your device is currently connected and registered in order to retrieve your softphone SIP credentials!

  7. #7
    Join Date
    Feb 2007
    Location
    Irvine CA
    Posts
    1,542,128,044

    Default Re: PAP2 Wiped Clean

    I found your ticket and it looks like this is all taken care of now. Are you back up and running?
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

  8. #8
    Join Date
    Feb 2007
    Location
    Central Cali :)
    Posts
    553

    Default Re: PAP2 Wiped Clean

    Quote Originally Posted by VOIPoTim View Post
    I found your ticket and it looks like this is all taken care of now. Are you back up and running?
    Hi Tim,, great to hear from you again !! Support sent me the info I needed, and I will set up my PAP2 in the morning when I get back home. Watching the 49ers tonight, which takes priority :-)

  9. #9
    Join Date
    Feb 2007
    Location
    Irvine CA
    Posts
    1,542,128,044

    Default Re: PAP2 Wiped Clean

    Quote Originally Posted by Montano View Post
    Hi Tim,, great to hear from you again !! Support sent me the info I needed, and I will set up my PAP2 in the morning when I get back home. Watching the 49ers tonight, which takes priority :-)
    Glad to hear it's all set. Have a great night!
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

  10. #10
    Join Date
    Feb 2007
    Location
    Central Cali :)
    Posts
    553

    Default Re: PAP2 Wiped Clean

    All I'm getting now is "can't connect to login server". I'll call support tomorrow.

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