Manual, instructions, features, website plus...

[VOIPoTim]

I completely agree with you that our documentation and website is definitely not as polished as some out there.

We do our best to keep pricing as low as possible while still providing a high quality service and part of the way that we do that is by not spending money on some of the polish that drives up costs.

We do have a new version of the control panel that is leaps and bounds better and we are working to add the documentation right in it on each page. It's currently in testing but is available for our residential/small business plan customers to test by logging in at https://account.voipo.com instead of https://secure.voipo.com.

I think you'll agree that it's a big improvement. We're working to make it easier and more polished but we just have to be careful to do so in a way that allows us to keep our prices low too.

[SteveMills]

>> documentation right in it on each page <<

That will be very nice when it appears.

However, detailed notes at that level is only part of it. If the page for "Contact" only tells you how to add to the list, but not what "Contact" means and where it is applied ...

Have y'all thought about setting up a documentation wiki and crowdsourcing? I am sure that your users would be happy to build pages as they find out what&how about Voipo.
(Sort of a distilled and structured Forums.)