Quote Originally Posted by zevin View Post
Question:

I think I have read it all here... but... I would like to know more about the different departments you could send a support ticket to. When you log into billing.voipo and click submit ticket a list of different departments appears.

  • Support- I thought this was the place to log problems with service. i.e. voice mail problems, call quality, setup problems
  • Sales- New service requests
  • Billing- well ummm... billing
  • Employment- yes
  • Abuse- telemarketers... damb them
  • Reseller- can't wait to use this one!
  • Help- Help questions
  • Info- Info
  • Engineering- now you have lost me.... As once I was told to send my support tickets to engineering. To be specific my voice mail was not working thus I sent it to Support.
  • Development- again not sure how to use this category.
Thanks for reminding me about this. A technican added all these when they installed the software, but this needs to be simplified a lot and brought down to the basics. I'll get that corrected in the next couple of days.