Phone Voicemail Light

[usa2k]

In terms of this issue, we are working with Grandstream. My understanding is that their MWI support is not complete in that it does not work well with ALL phones.

I thought this device has been around a while. Seems GS should have it perfected by now. It must be newer than I realize?

I think I am confused with the HandyTone ATA-286
http://www.dslreports.com/forum/remark,8038530
That thread is in 2003.

[VOIPoTim]

I thought this device has been around a while. Seems GS should have it perfected by now. It must be newer than I realize?

I think I am confused with the HandyTone ATA-286
http://www.dslreports.com/forum/remark,8038530
That thread is in 2003.

We're working with Grandstream to see what they can do.

My understanding is not that their other ATA models work with this and this one doesn't. I think it's more that some of their devices use a different method which may be compatible with some phones.

Both methods work for most phones, but neither will work for all.

Anytime you're dealing with third party devices (in this case phones), it's hard to make things work 100% across the board. The reality is, you can't make something work with ALL 3rd party devices. If they say it's fully supported, then they'll have to deal with support requests for some phones that don't work, so it's easier for them to just say it's not officially supported.

This is one of the reasons we've never advertised this as a feature.

We do know this is not affecting 100% of customers since some have confirmed it works fine for them. Again, we're working with GS to see what they can do with firmware, but I can't promise this will be an overnight fix.

[digger16309]

We're working with Grandstream to see what they can do.

Again, we're working with GS to see what they can do with firmware, but I can't promise this will be an overnight fix.

That's not really the way the ticket response I got was worded. It was more like, "Your frustration is appreciated but this issue is basically dead because GS says it is. Good luck finding a new phone if you really want this to work for you."

I'm basically running an answering machine/VM hybrid now. The machine is set to a lower # of rings to catch normal calls, and VM will catch call waiting calls that aren't answered. The light works for the former but not the latter but presumably, getting off the phone, it's easy to remember to check VM for the call that came in. This is not ideal because I lose Vmail functionality, but doable for the moment.