Voicemail Down or being upgraded?

[varaonaid]

Try 123 now. You were partially pointed to old and partially to new, so I'm assuming the failover was triggered when it could not route to old.

123 works now to access primary VM. However, Virtual Number is completely down now - doesn't work to call it at all and have tried it from several phones. This seems to be directly related to it's VM. When I disabled it, calls go through. Now that I re-enabled it, calls won't go through - I get various error numbers from different phones/cell providers ("your call cannot be completed as dialed", or "the network is busy").

I rebooted the GS but no difference.

[VOIPoTim]

123 works now to access primary VM. However, Virtual Number is completely down now - doesn't work to call it at all and have tried it from several phones. This seems to be directly related to it's VM. When I disabled it, calls go through. Now that I re-enabled it, calls won't go through - I get various error numbers from different phones/cell providers ("your call cannot be completed as dialed", or "the network is busy").

I rebooted the GS but no difference.

I have someone working on this for your right now.

[VOIPoTim]

123 works now to access primary VM. However, Virtual Number is completely down now - doesn't work to call it at all and have tried it from several phones. This seems to be directly related to it's VM. When I disabled it, calls go through. Now that I re-enabled it, calls won't go through - I get various error numbers from different phones/cell providers ("your call cannot be completed as dialed", or "the network is busy").

I rebooted the GS but no difference.

Please test this now and confirm that it is resolved.

[varaonaid]

Please test this now and confirm that it is resolved.

Thanks for sorting it out so quickly. Yes, I can confirm that it's working now. I can tell a change was definitely made because I lost my previous VM greeting (no big deal at all, I needed to rerecord anyway) so it's definitely working now. Again, many thanks.

On a side note, when I call myself from my VOIPo line, it routes to my failover number then back to VOIPo VM. I have no problem with that but wondered if that is the expected behavior. For some reason, I thought failover was for network outages rather than the line being busy (which is what I'm assuming it's interpreting is the case when I call myself from my VOIPo line) but more than likely, my understanding was simply incorrect.