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Thread: Helpdesk

  1. 09-24-2008 07:51 PM #1
    VOIPoTim
    VOIPoTim is offline Man with a Plan
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    Feb 2007
    Location
    Irvine CA
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    Default Helpdesk

    I just deleted all the useless ticket categories in the helpdesk that were put in there when it was installed...still not sure why that was done.

    There are now 4 options if you submit a ticket online instead of e-mailing it.

    Sales
    Support
    Billing
    Number Porting

    I also removed all the non-essential fields like ATA Model, etc.
    Timothy Dick
    Founder/CEO
    VOIPo.com

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  2. 09-24-2008 08:42 PM #2
    usa2k
    usa2k is offline Administrator
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    Feb 2007
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    Michigan
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    Default Re: Helpdesk

    Sounds great for us, and for your people


    Using VOIPo services since February 2007
    Beta Tested the VOIPo Reseller Plan.
    A happy VOIPo Residential Customer

    Using VoIP devices since 12-2002
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    VOIPo is a keeper!

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  3. 09-24-2008 10:44 PM #3
    zevin
    zevin is offline Senior Member
    Join Date
    Jul 2008
    Location
    South Texas
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    135

    Default Re: Helpdesk

    Thanks Tim, much cleaner. We all know getting the little things fixed can be a pain.
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