Senior Member
client area bug - "0 Open Support Tickets" always shown
I notice despite that fact that I have 1 open ticket and 1 hold ticket, the client area's landing page (1st page) always shows "0 Open Support Tickets"
It seems that there are other ways for support to be notified of newly submitted tickets as they've replied to my numerous tickets with lightning speed
Cheers,
-v
my wish list:
- Intelligent Call Forwarding that detects the incoming call originated from the "forwarded" phone and rings the original destination instead
Call History that makes use of CallerID/Custom CallerID+Location. Call History only shows Custom CallerId+Loc. No CNAM look up; Albeitly,it's a step in the right direction!
- Scheduled sim. ring with a twist (see wish #1)
Man with a Plan
Senior Member
Re: client area bug - "0 Open Support Tickets" always shown
Good catch. Cliant area page does always show '0', and we know that I have more than that! ;-)Originally Posted by voxabox
Man with a Plan
Senior Member
Re: client area bug - "0 Open Support Tickets" always shown
Tim, these tickets were sent from the same e-mail that registered with the client area; and they are listed under "Ticket List"
my wish list:
- Intelligent Call Forwarding that detects the incoming call originated from the "forwarded" phone and rings the original destination instead
Call History that makes use of CallerID/Custom CallerID+Location. Call History only shows Custom CallerId+Loc. No CNAM look up; Albeitly,it's a step in the right direction!
- Scheduled sim. ring with a twist (see wish #1)
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