It's total calls. It's essentially about server resources. The goal is a base package at a single low price with a threshold that is more than enough for 90% of businesses in terms of the session limit (calls above it would just go to busy and it could always be upgraded). Then beyond the base package, it can be increased.
The key here is that more extensions don't necessarily mean more cost (in terms of resources on our end) for us. They're just database entries. More ACTIVE use is where the resources come in and that's why we've decided to base the pricing on activity (concurrent calls).
Most of your users should be fine on the base package we set. If someone needs 100 employees making/receiving calls all day though or a call center, obviously that takes more resources/hardware than the average user.![]()
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