GatorChat

[buckethead]

I have used it a couple of times this past week and did not mind it at all. Only thing that I did not like about it was that it did not pop to the front after a reply from the operator - that is just personal preference though. I understand there are multiple chats going on so I always put a chat in the background to do other things while waiting for a new response and like to be notifed when there is one so I do not have to always check.

[fisamo]

I used it to inquire about the black friday special. Unfortunately, as an existing hosting customer, I was not eligible for the discount. However, I did like being told my place in line (updated what, every minute?), how many operators were answering chats, and how many chats they were conducting. Otherwise, it didn't seem significantly different from other vendor/service provider support chat programs as far as i could tell.

[zevin]

I see no problems with using the HG chat platform. It's worked for me every time I needed it.