There are some many variables involved with VoIP that sometimes we're not able to resolve issues for some customers due to their unique set of variables (ISP, network setup, etc) but we definitely try to provide the best support we can and the service works well for 99% of users. If someone falls into the 1% that has issues though, I understand that it can be very frustrating.

tttony and rainsux - Can you e-mail me your ticket numbers and a quick summary of your issues directly to tim @ voipo.com so I can look into them?

I can't promise that I can resolve them, but I'll definitely take a look and have a Supervisor look as well.

Please e-mail me your info so I can look at this for you.