Help needed - VOIPO Support

[jsiepka]

Let me see if I understand this correctly.

You cancelled the account in the control panel on August 1st instead of waiting till November. When you cancel your account there is nothing anyone can do.

You still want to use the adapter that is included with the service you cancelled. You have the option of sending back Voipo’s equipment or purchasing it at $45 which is not a bad price. But you also state your housemate needs it for his/her account. Where is your housemate’s adapter that came with their account?

You want to port/keep the number of the cancelled account. It doesn’t matter what phone company you are dealing with, once you cancel the account the number is gone. This is why you have to port the number before canceling the account.

Tim along with the rest of the VoIPo team has provided me with outstanding support over the years. I wish you all the luck and please let us know what the outcome is.

[Tumultus]

Let me see if I understand this correctly.

You didn't!

You cancelled the account in the control panel on August 1st instead of waiting till November. When you cancel your account there is nothing anyone can do.

I didn't want to cancel immediately. In my ticket, I stated clearly that I simply don't want to renew my account in November. I asked if there was anything that I would have to do, so, it would not automatically renew. The reply was simple: I was instructed to go to the cancelation website and fill out the form.

You still want to use the adapter that is included with the service you cancelled. You have the option of sending back Voipo’s equipment or purchasing it at $45 which is not a bad price. But you also state your housemate needs it for his/her account. Where is your housemate’s adapter that came with their account?

You are wrong here! I don't want to use the adapter anymore. My housemate, who has his own account with VOIPO - (Get that? Own VOIPO number, own login, own account management and payment) - uses the same adapter. My housemate never got one, I suppose. All I know, is that his account had been added to my adapter back in time. But then, this isn't the issue anyway since I am not responsible for my housemate's adapter.

You want to port/keep the number of the cancelled account. It doesn’t matter what phone company you are dealing with, once you cancel the account the number is gone. This is why you have to port the number before canceling the account.

Again wrong! I never said I wanted to keep my number!

[QUOTE=jsiepka;33491Tim along with the rest of the VoIPo team has provided me with outstanding support over the years. I wish you all the luck and please let us know what the outcome is.[/QUOTE]
Then you were a lucky person! I got a number of people over to VOIPO and in many cases, we had trouble with support since they never really took the time to understand the issue (read: read a support ticket).