Credentials require Voipo device online

[biomesh]

Yes, after a power outage(usually more than just a few seconds), when using a obihai ata, the sip credentials would no longer be available and you would need to plug the voipo supplied ata in to re-enable sip access.

[Fuliah]

This just happened to me last night. I couldn't figure out why I couldn't make a call as of last night and this morning when I went to my VoIPo control panel I noticed my credentials reset. I too am using an Obihai ATA. Specifically Here is the message I get in the BYOD area;

"Unfortunately we have not verified that your device is currently provisioned and registered to VOIPo's network, please ensure your device is currently connected and registered in order to retrieve your softphone SIP credentials!"

and in the devices area of the control panel;

"You do not currently have any devices registered to our servers!"

The weird thing is, in about 20 minutes I can go back to the control panel and everything will show fine. OBIHAI ATA will show up under devices and the BYOD area will show the credentials. As soon as I try to make a call on the phone the BYOD area and the Devices area of the control panel will show the errors above. Wait awhile and they'll go back. Been happening all morning.

[cmhele]

I too was having the same problem, then everything started working normally at 11:15am EDT.
Was there a some issue at voipo?

[Red Hazard]

I realize this is an old thread but it has not been determined whether or not the registration SIP password changes or not due to power flops or some other anomaly. I have wanted to send back the VOIPo provided ATA for over a year now but worry about not being able to re-register with the current SIP password if something goes wrong (I might add it has not happened in about a year but I am on an UPS). Barring some unusual aberration is it safe to believe that it is OK to return the VOIPo ATA and not be concered about "losing" the SIP password down the road sometime (and probably on a weekend without support)?

[VOIPoTim]

I realize this is an old thread but it has not been determined whether or not the registration SIP password changes or not due to power flops or some other anomaly. I have wanted to send back the VOIPo provided ATA for over a year now but worry about not being able to re-register with the current SIP password if something goes wrong (I might add it has not happened in about a year but I am on an UPS). Barring some unusual aberration is it safe to believe that it is OK to return the VOIPo ATA and not be concered about "losing" the SIP password down the road sometime (and probably on a weekend without support)?

It should just be a one-time thing to need the ATA to get them activated. Unless you use the option to change them, they should remain the same once you get them the first time.