I've only been with VOIPo for almost 3 months. The first month was great with no problems at all. The second month was just the opposite. But I think things are fixed for now. I did not jump on the promotional pricing this year because I wasn't sure about the service. I didn't want to be stuck paying for 2 years of service if I was going to continue having problems. As of now if things get bad again I can just quit since I am month to month. But if my service continues to be great like it is now, and they offer the special pricing next year, I will jump on it for 2 years. The problems with my service that I was having at the time of the promotion was my only reason for not taking advantage of the promotion.