Outbound Calls - 1 ring, then dead air - Wife ready to kill me.....

[tritch]

My father who has Voipo still has this issue to one specific number, so something else must be going on. There are no call reference logs to provide in vPanel because the attempted call doesn't even show up as if you never attempted the call. He had to use his cell phone to make the call.

He can't reach 813-840-6904 (Bay Palms Golf Club, Tampa FL):

1st attempt on Dec 28.....1 ring then dead air
2 attempts today Jan 2....1 ring then dead air

I'm not at my house right now, so I'm not able to see if I have the same issue from my device.

Update:

I tried again from my house this time and the same issue....1 ring then dead air. ATA is connected directly to a bridged DSL modem w/ a public IP (no NAT or firewall), so problem is definitely on Voipo's side....

[Ansextra]

Just for the heck of it I tried calling the number myself. I'm in NJ if that makes a difference. For me the number rings twice and then goes dead. Works fine from my cell.

[sama123]

I have been a Voipo customer going on 6 years now and generally the service has been good but the last couple of months were hellish. I have had to submit multiple support tickets and each time the issue creeps back.

This issue of outgoing dead calls caused me so much headaches that I switched one of my lines to a different provider, even though I lost about 6-8 months prepaid service with Voipo.It was very frustrating and since it was my SOHO line, I did not want to continue always having to contact Voipo support for re-routing a specific number each time. Voipo is not refunding the remainder of my unused credit. I am not a big consumer of calls on my residential line, but if this issues such as these persist, I will definitely be switching that line to a new provider when it is up for renewal.

I am hoping that they have gotten to the bottom of the issues.