Sorry to hear about your troubles.
Keep in mind that reseller accounts do not include a retail level of support like our standard accounts. Since we're only charging you for minutes and phone numbers, we cannot provide any individual account troubleshooting or technical support for the accounts you sell.
Reseller support is limited only to system-wide issues or bugs in our system. It's a wholesale service designed for users capable of troubleshooting things themselves. Reseller accounts do NOT include standard technical support or troubleshooting. If you are asking questions that fall outside the scope of reseller support (system wide issues only), that could be why you're seeing delays.
If you need full support (such as troubleshooting network setups, NAT issues, failed called, etc) then you may want to consider a regular VOIPo account which includes full support including phone and live chat. If you are not comfortable with troubleshooting issues yourself and need to switch plans to a regular account, we can always take care of that for you.
If you have ticket numbers where you've had slow support for a system-wide issue, I'm happy to take a look at it and make sure your issues are resolved.
Bookmarks