Is it just me...tickets never seem to get resolved.

[Ansextra]

I've been a customer for nearly two years now and I never seem to get any traction with my support tickets.

The most frustrating one I'm working through currently is choppy/garbled calls. I've triple checked configuration settings, done speed tests, tested with different phones, flashed the Grandstream unit and it all leads to no where. That is, my tickets go answered for LONG periods of time until I reopen them months later and start all over again. Never once has the idea of trying new hardware been suggested. I just frustrates me to no end.

Has anyone else had these experiences?

When I open a support ticket it's always automatically acknowledged quickly and I get a response within a reasonable amount of time. I have no complaints about the support process with Voipo.

[nobaloney]

I'm quite new here, and as you might expect, as a new reseller I have a lot of questions. Recently I had a ticket not answered, so a day later I called. Rep was helpful and pointed out that the support ticket had been routed to the correct department, and was being worked on, and that I'd get a response from them shortly. A few hours later I still hadn't, so I replied to the ticket acknowledgement I'd gotten asking if I could get a response soon. I got a good response, which solved the problem, and an apology, rather quickly. So far I'm happy with support.

Their phones were quite busy yesterday but they've gotten better and I've heard they've hired more people for support. We all know how complex VoIP is, and that it will take them a while to get up-to-speed, and if you look at other threads you'll that VOIPo is a fast-growing company, so we know there'll be pains ahead from time to time, but all in all, the support experience works for me.

Jeff

[wingsohot]

When I open a support ticket it's always automatically acknowledged quickly and I get a response within a reasonable amount of time. I have no complaints about the support process with Voipo.

I have been a reseller with Voipo since 2010 and I have always been satisfied with their response to my support tickets. As far as I am concerned, their customer service is top notch.

[tttony]

Well, I guess it's just me then.

I'm currently working through an issue with them, and getting decent responses. If I can't make this right this time, we'll be moving on though. I need phone service that is reliable.

We just don't seem to have the tools to say for sure who or what is at fault. So, I'll try a different device and see if that helps. Beyond that, I'm out of ideas....and patience.

Thanks for your input all!