Quote Originally Posted by rainsux View Post
Not just you.

I've had a problem open for ~10 days: Incoming calls ring, but no audio, in either direction.

Every support person starts at square 1 and repeats the canned actions. The problem/call
notes don't seem to be read/grasped. My VERY specific replies to their requests are not
read/grasped.

Very. Very. Frustrated.
Happened to me also with the email support, which always used to be great. I finally just gave up and blocked off an hour to use their chat help so that I could at least get ONE consistent person through the whole process. (They didn't read my ticket either, until I asked them to.) I know that customer support is a low pay/high turnover job and Voipo is growing a lot and this inevitably happens when companies grow, but maybe they could put in a rule that the CS agent needs to read the history before suggesting stuff.