Quote Originally Posted by VOIPoTim View Post
We'll be making an announcement in the next few days, but basically we're going to be getting back to 99% rather than trying to work for 100% of people. We aren't going to be supporting BYOD much longer going forward. Existing customers will be grandfathered in, but we're not going to support it for new customers once we make the announcement. Right now more than 50% of our support is from BYOD users and most of the users most vocal about issues are using BYOD off and on.

Ultimately, we're going to get back to focusing on serving the 99% of customers that it works well for and not tweaking and trying to make things work for the other 1%. We originally were doing that and then we tried to start accommodating more special case users and it's just not worth the problems doing that causes.

In terms of the router one, yes that should be updated now that we're using PAP2s.
Sorry for my about to be thread-jack. If this should be another thread, Mods, please move it to one. I just wanted to reply here in context.

Tim, I completely see your points here and in fact agree with you that it will serve you and the customer better in the long run but I'm a touch saddened that you'll lock out BYOD completely. I'm not doing so now, but did consider that I might want to try an Asterisk server in the future. Imo, it would be perfectly acceptable to deny any support to BYODs w/ the official line being something like "i'm sorry but we cannot support devices other than Voipo issued xxxx adapters. Please connect your Voipo adapter and contact us again if you're still having trouble".

Iow, if I could get it working on my own, and it wasn't damaging the network (hammering servers, or what have you) then fine. Maybe even keep the forum here (or elsewhere) for users to discuss amongst themeselves. Is it really necessary though to axe the option *completely*.

And just so we're clear... this is by no means a deal breaker for me. I just felt it a nice option to have and did think I'd explore it some in the not too distant future.

I guess I'm just asking if you'll consider keeping it - even in an "unofficial" way. If you consider it and deem it has to go... Que sera, sera...
I just thought it worth mentioning.

Thanks for the listen (and sorry for the thread-jack).