support tickets

[VOIPoTim]

Thanks, Tim. I'm already out $26 for a month's service at VoicePulse. I hope I don't get stuck with another $26 as this lingers on. Anything you can do to push it along is appreciated.

Can you extend the free virtual number until the port happens? I'm using it as a permanent forward from VoicePulse.

Thanks,

/c

Yeah extending the VN isn't an issue. Just request this in ticket.

I'll look into this a little more for you, but since you mention Voicepulse, that could be why this is taking so long.

Voicepulse is very difficult to port out from sometimes because of the way one of their carriers sets things up.

Basically one of their carriers does not let them assign a customer name to the number and they are all under Voicepulse's name so a port request gets denied because the person requesting it is not authorized (since only VP would be).

I don't know if this is what is happening here, but it's possible. I'll see if it's associated with that problem-carrier.

If it's associated with that carrier, usually it takes an FCC complaint to get them to release the number.

I'll see what I can find out for you.

[energyx]

Ports can take a while. I was about to give up, but finally they released my number to Voipo. It took from 10-12-09 to 12-8-09 and I had even canceled service with my old cable/phone provider on 11-10-09.

[ctaranto]

Yeah extending the VN isn't an issue. Just request this in ticket.

I'll look into this a little more for you, but since you mention Voicepulse, that could be why this is taking so long.

Voicepulse is very difficult to port out from sometimes because of the way one of their carriers sets things up.

Basically one of their carriers does not let them assign a customer name to the number and they are all under Voicepulse's name so a port request gets denied because the person requesting it is not authorized (since only VP would be).

I don't know if this is what is happening here, but it's possible. I'll see if it's associated with that problem-carrier.

If it's associated with that carrier, usually it takes an FCC complaint to get them to release the number.

I'll see what I can find out for you.

Thanks again, Tim. It must be frustrating for the industry in general when this happens.

Is there something I can say or do with VoicePulse to push this along? Their customer service is rather good as well. Can't they authorize it since they "own" it?

/c

[uhf]

Well I'm still seeing the same issue that I submit tickets and get no confirmation or reply to them. One went through and was answered almost right away yesterday, but one opened today via email has had no reply. Something seems to be broken with the ticketing system.

[ctaranto]

Thanks again, Tim. It must be frustrating for the industry in general when this happens.

Is there something I can say or do with VoicePulse to push this along? Their customer service is rather good as well. Can't they authorize it since they "own" it?

/c

Tim, any update on information regarding the number port?

Thanks,

/c

[voipoh]

Tim, any update on information regarding the number port?

Thanks,

/c

check your number at tnid.org to see if you are stuck with the problem carrier.

[VOIPoTim]

Tim, any update on information regarding the number port?

Thanks,

/c

Nothing really of use. The number is with ChoiceOne Communications. It appears that all numbers there are solely under Voicepulse's name with no customer names attached to them.

Our porting center said they have reached out to Choice One to see what their process is for clearing this up.

This is not the problem carrier we usually see with Voicepulse's numbers, so we hope it can be resolved in a reasonable time period.

[ctaranto]

Nothing really of use. The number is with ChoiceOne Communications. It appears that all numbers there are solely under Voicepulse's name with no customer names attached to them.

Our porting center said they have reached out to Choice One to see what their process is for clearing this up.

This is not the problem carrier we usually see with Voicepulse's numbers, so we hope it can be resolved in a reasonable time period.

Thanks, Tim. Looking forward to this finally getting done.

-Craig

[ctaranto]

VoicePulse got back to me. They flagged my record to be ported, and provided an address to use for the port. I updated my ticket (ZPK-245441) with the information.

Thanks,

-Craig