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Thread: support tickets

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  1. #1
    Join Date
    Feb 2007
    Location
    Irvine CA
    Posts
    1,542,128,044

    Default Re: support tickets

    We disabled sending out auto-reply notifications months ago when we integrated it into vPanel.

    When you submit a ticket from your vPanel e-mail address, it will show up within vPanel almost instantly for immediate confirmation that it was opened.
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

  2. #2
    Join Date
    Sep 2009
    Location
    New Joisey
    Posts
    301

    Default Re: support tickets

    Quote Originally Posted by VOIPoTim View Post
    We disabled sending out auto-reply notifications months ago when we integrated it into vPanel.
    I get them occasionally , and they look very funky with strange formatting codes in them. Hardly readable.

    Speaking of which, when I look at a ticket in vPanel why does it substitute a "/" in place of many punctuation marks?

  3. #3
    Join Date
    Feb 2009
    Location
    Houston suburb
    Posts
    253

    Default Re: support tickets

    Quote Originally Posted by VOIPoTim View Post
    We disabled sending out auto-reply notifications months ago when we integrated it into vPanel.
    Quote Originally Posted by MisterEd View Post
    I get them occasionally , and they look very funky with strange formatting codes in them. Hardly readable.

    Speaking of which, when I look at a ticket in vPanel why does it substitute a "/" in place of many punctuation marks?
    Ditto, I see both issues as MisterEd has stated. Although they are minor issues, it still needs a programming fix.

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