VM Stutter Tone Stuck?

**usa2k** · 10-19-2008 10:28 PM

It would be nice if there were voice messages (and you erase all), or no voice messages, and when you exit the Voice Mail system, it would send a clear VMWI, and clear the stutter tone. That way if it glitched, it could catch it on the next check.

**GTOJim** · 10-19-2008 10:39 PM

Same issue for me this weekend. Deleted voice mail messages but adapter still has blinking green light, also getting the stutter tone. After power cycling the adapter everything seems ok.

**NY Tel Guy** · 10-19-2008 10:55 PM

Originally Posted by usa2k

It would be nice if there were voice messages (and you erase all), or no voice messages, and when you exit the Voice Mail system, it would send a clear VMWI, and clear the stutter tone. That way if it glitched, it could catch it on the next check.

lol that only works for plans priced 11 dollars and up.

VOIPoRay · 10-20-2008 09:03 AM

As of right now, MWI should be correct. It should also be updated hourly.

I'm just curious how people were deleting messages when the MWI wasn't turning off... by web or phone. Both methods should be working, but it would be nice to know.

**scott2020** · 10-20-2008 09:27 AM

I was pressing 7 to delete the message through the phone. I haven't used the web interface much yet.
Scott

**GTOJim** · 10-20-2008 12:51 PM

I just deleted two voice mail messages from this morning. Adapter still has blinking green light and have stutter tone 30 minutes after deleting messages.

Messages deleted via phone.

VOIPoRay · 10-20-2008 01:50 PM

Originally Posted by usa2k

It would be nice if there were voice messages (and you erase all), or no voice messages, and when you exit the Voice Mail system, it would send a clear VMWI, and clear the stutter tone. That way if it glitched, it could catch it on the next check.

Ask, and ye shall receive.... When you check the VM now (even if nothing's changed) it should send an MWI event to tell the ATA whether it has messages or not. So if your device missed a notify or something, just calling in to check again should do the trick.

**digger16309** · 10-20-2008 05:50 PM

Mine is in fact fixed and thanks for the update via the ticketing system as well.

I'm not sure what kind of lag time is built into the system, but when I tested it, I thought I had the same problem because the MWI remained after for some period of time VM deletion. It felt like a minute but may have been shorter.

**zevin** · 10-20-2008 09:59 PM

Originally Posted by VOIPoRay

Ask, and ye shall receive.... When you check the VM now (even if nothing's changed) it should send an MWI event to tell the ATA whether it has messages or not. So if your device missed a notify or something, just calling in to check again should do the trick.

If so it did not work for me. I came home to the light blinking again and stutter tone on my 286 with no VM. I checked the VM via 123 and then 1 for good measure and # to exit. Hung up and the light stayed off. Had dinner and looked over and the thing is blinking again. Did the VM bit again and again its blinking.

Looks like I need to submit a ticket.

**christcorp** · 10-21-2008 11:47 AM

FWIW; I got home yesterday, and my MWI on the phone and the stuttering dial tone has stopped. When I get home today, I will call and leave myself a voicemail; check it; delete it; and see if everything resets as it's suppose to. Later... Mike....