I canceled a account yesterday and today that number is availible in the area again. Shouldent you wait like 60-90 days before puting it back into there? If the reseller sold that number its posible the client would get alot of wrong numbers.
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I canceled a account yesterday and today that number is availible in the area again. Shouldent you wait like 60-90 days before puting it back into there? If the reseller sold that number its posible the client would get alot of wrong numbers.
The number was 7064035061 and if you call it now it like sends you to there voicemail. Its a canceled account...
If the reseller no longer wishes to be a reseller what happens to the existing clients on there vPanel? Will they become a VoIPo customer? Could the reseller transfer it to another reseller? Just trying to think of every case senario.
Was this before or after the bug was reported...Quote:
Originally Posted by computergeek7632
Remember bug fixes apply only to new accounts.
I will run a quick test. I just posted a reply about the reseller thing above your response. Seemed to be better than opening a new thread.
I just created a new account and canceled it. Still going to voice mail.
Tim, (or Brandon)
Did you ever look into this?
Can you PM me the username / phone number, thanks!Quote:
Originally Posted by computergeek7632
________
Shower Girl
I put in a ticket for a canceled Toll Free that showed a charge for a minute yesterday.
Call Reference ID: 755904717_122757628@4.55.14.163
Ticket ID: WKZ-480845
Line was canceled ... can't seem to locate any cancellation record.
I think at least a week.
There is no canceled recording still.
I like the email that says an account is created.Quote:
Originally Posted by computergeek7632
There should be a matching one for cancel, and another for suspend.
There is a canceled email. Im talking about if I cancel a number/account it should have a message when you call it saying its been disconnected :)
Feb 19 an account was canceled.
- The email subject was: VOIPo Reseller - Account Cancelled
- Note 'Canceled' is misspelled.
- The email body said: An account has been cancelled within your VOIPoReseller portal.
- Again misspelled.
- Two days later that would be meaningless.
- I see now, it would be nice for VOIPo to say something specific.
- I did not know VOIPoReseller was a single word.
- No wonder I could not do an email search using the DID.
Its easier to see flaws when you try and use something!
How does this 1 minute call add up to $0.065Quote:
Originally Posted by usa2k
(Another call to the canceled Toll Free.)
Call Reference ID: 772220075_46846998@4.55.14.163Quote:
IN PSTN TOLL-FREE 1 minute @ $0.02500000 - $0.025
OUT ON NETWORK 1 minute @ $0.00000000 - $0.000
USF Fee 8.4% - 0.00504
$0.025
$0.00504
=========
$0.03004
Call Reference ID: 973590229_104447424@4.55.14.163
Call Reference ID: 772715228_76143985@4.55.14.163
Call Reference ID: 771945187_22136166@4.55.14.163
A new call from a toll free I have canceled.
Ticket ID: WKZ-480845 from 06:04AM 03/18/2010
In theory, adding info to a ticket without a reply will push its priority back.
Its really not an inconvenience though, so I added the above info just now.
I did some additional tests
Creating a new Toll Free Forwarded, I set it up to call a Reseller account.
- Call went though fine (Except for the but that bypasses inbound routing.)
- When I canceled the account the Toll Free got a busy signal.
Creating a new Toll Free Virtual, I set it up to call a Reseller account.
- Call went though fine (Except for the but that bypasses inbound routing.)
- When I canceled the account the Toll Free got a busy signal.
I am thinking I should cancel the DID getting the wrong numbers via the old Toll Free number. That would end this issue. (If this is a legacy config issue, then nobody else should see this issue.)Toll Free Inbound routing to Reseller accounts is on their list of fixes.
I suspect its related to SIP routing if I were to take a wild guess.
One more thought
It would be nice to have a $0.00 transaction record when a line is canceled.