Canceled Accounts

[tylerscell1]

I just created a new account and canceled it. Still going to voice mail.

[VOIPoBrandon]

I just created a new account and canceled it. Still going to voice mail.

Can you PM me the username / phone number, thanks!
________
Shower Girl

[usa2k]

I put in a ticket for a canceled Toll Free that showed a charge for a minute yesterday.

Call Reference ID: 755904717_122757628@4.55.14.163
Ticket ID: WKZ-480845

Line was canceled ... can't seem to locate any cancellation record.
I think at least a week.

[usa2k]

I put in a ticket for a canceled Toll Free that showed a charge for a minute yesterday.

Call Reference ID: 755904717_122757628@4.55.14.163
Ticket ID: WKZ-480845

Line was canceled ... can't seem to locate any cancellation record.
I think at least a week.

How does this 1 minute call add up to $0.065
(Another call to the canceled Toll Free.)

IN PSTN TOLL-FREE 1 minute @ $0.02500000 - $0.025
OUT ON NETWORK 1 minute @ $0.00000000 - $0.000
USF Fee 8.4% - 0.00504

Call Reference ID: 772220075_46846998@4.55.14.163

$0.025
$0.00504
=========
$0.03004

[usa2k]

Call Reference ID: 973590229_104447424@4.55.14.163

Call Reference ID: 772715228_76143985@4.55.14.163

Call Reference ID: 771945187_22136166@4.55.14.163

A new call from a toll free I have canceled.
Ticket ID: WKZ-480845 from 06:04AM 03/18/2010

In theory, adding info to a ticket without a reply will push its priority back.
Its really not an inconvenience though, so I added the above info just now.

[usa2k]

I did some additional tests


Creating a new Toll Free Forwarded, I set it up to call a Reseller account.

• Call went though fine (Except for the but that bypasses inbound routing.)
• When I canceled the account the Toll Free got a busy signal.

Creating a new Toll Free Virtual, I set it up to call a Reseller account.

• Call went though fine (Except for the but that bypasses inbound routing.)
• When I canceled the account the Toll Free got a busy signal.

I am thinking I should cancel the DID getting the wrong numbers via the old Toll Free number. That would end this issue. (If this is a legacy config issue, then nobody else should see this issue.)

Toll Free Inbound routing to Reseller accounts is on their list of fixes.
I suspect its related to SIP routing if I were to take a wild guess.

[usa2k]

One more thought

It would be nice to have a $0.00 transaction record when a line is canceled.