Custom CallerID Hiccup?

[Russell]

Russell,
Yes we do communicate when there are system or network issues aswell as maintenance windows.

These announcements are available under our News and Announcements thread. I encourage everyone to subscrive to that forum in order to receive email updates when new threads/announcements are posted.

Ok, I see nothing there. Still having no Custom Caller ID. Should I open a ticket or is this something known to VOIPo and being worked on?

[VOIPoDylan]

Ok, I see nothing there. Still having no Custom Caller ID. Should I open a ticket or is this something known to VOIPo and being worked on?

Russell,
I've corrected your Forum Access - give the News and Announcements forum another refresh.
With regards to a custom CID - please open a ticket. We'll get this looked into.

[usa2k]

I can confirm my cell phone gets the standard CNAM instead of my phone book entry. I can also confirm the prepended "1" before the 10-digit number. My bet would be these are closely tied together.

If this were isolated, I would think a ticket is in order.
It seems odd, if it were just us few.
I will put a ticket in. LKQ-449644

Interesting its like that on my 734-437 account,
But my 352-399 account gets 10 digit numbers.
Also interesting the 734-437 account sees my cell with proper name ...

Yet the 352-399 account gets "Livonia MI" like it did not bother with real CNAM
(No custom CNAM set in the phone book of 352-399 account.)

[Russell]

YWE-523763 created.

[Russell]

The friendly support folks (Dylan in this case) mention my issue is fixed, which I confirmed. Thanks!

[VOIPoDylan]

The friendly support folks (Dylan in this case) mention my issue is fixed, which I confirmed. Thanks!

Russell,
You're quite welcome. Sorry about the hiccup folks!

[usa2k]

Thanks for the fix!

[fisamo]

Russell,
You're quite welcome. Sorry about the hiccup folks!

Any word on the cause of the hiccup? Sounds like something changed that shouldn't have...

[Russell]

Russell,
I've corrected your Forum Access - give the News and Announcements forum another refresh.
With regards to a custom CID - please open a ticket. We'll get this looked into.

Thanks. I did have forum access. Just didn't see anything related to what's being discussed in this thread or to the behavior others were reporting about the leading "1" - so wondering if there was somewhere else I needed to look for system changes.

[voipinit]

Same is happening here. 1 prefixed before the number on the phone CID and doesn't pick up the custom caller contact. I guess because with the 1 prefix it doesn't match the contact number.