Outage? and can't get to secure.voipo.com to open a ticket either

**tritch** · 05-12-2009 05:59 PM

There are still lingering problems with vPanel. Contacts are not showing, E911 is missing data, Support tab shows "This feature is currently under development."

**wishfull1** · 05-12-2009 06:02 PM

I'm seeing the same issues as tritch.

Originally Posted by tritch

There are still lingering problems with vPanel. Contacts are not showing, E911 is missing data, Support tab shows "This feature is currently under development."

**VOIPoTim** · 05-12-2009 06:05 PM

Originally Posted by tritch

There are still lingering problems with vPanel. Contacts are not showing, E911 is missing data, Support tab shows "This feature is currently under development."

It sounds like you have a cached DNS entry. Can you confirm what IP secure.voipo.com is going to for you?

**tritch** · 05-12-2009 06:09 PM

75.126.21.109-static.reverse.softlayer.com

Full trace route:

Tracing route to secure.voipo.com [75.126.21.109]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 7 ms 7 ms 6 ms tx-67-76-237-65.sta.embarqhsd.net [67.76.237.65]
3 7 ms 7 ms 7 ms tx-76-4-42-29.sta.embarqhsd.net [76.4.42.29]
4 15 ms 13 ms 14 ms ge-6-12.car1.Houston1.Level3.net [4.78.8.13]
5 15 ms 15 ms 15 ms ae-2-5.bar1.Houston1.Level3.net [4.69.132.230]
6 14 ms 14 ms 18 ms ae-13-13.ebr1.Dallas1.Level3.net [4.69.137.138]
7 14 ms 13 ms 17 ms ae-61-61.csw1.Dallas1.Level3.net [4.69.136.122]
8 14 ms 14 ms 13 ms ae-1-69.edge3.Dallas1.Level3.net [4.68.19.8]
9 14 ms 16 ms 16 ms te2-1.cer01.dal01.dallas-datacenter.com [4.71.198.18]
10 16 ms 14 ms 15 ms po1.dar02.dal01.dallas-datacenter.com [66.228.118.203]
11 15 ms 14 ms 14 ms po2.fcr01.dal01.dallas-datacenter.com [66.228.118.158]
12 15 ms 14 ms 14 ms 75.126.21.109-static.reverse.softlayer.com [75.126.21.109]

Trace complete.

**VOIPoTim** · 05-12-2009 06:34 PM

Looks like you had DNS cached routing you to Softlayer instead of The Planet from failover, but that wasn't supposed to happen actually since we hadn't fully migrated vPanel out of The Planet.

So it was actually hitting Softlayer in your case and accessing an older version.

Can you try it now?

Originally Posted by tritch

75.126.21.109-static.reverse.softlayer.com

Full trace route:

Tracing route to secure.voipo.com [75.126.21.109]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 7 ms 7 ms 6 ms tx-67-76-237-65.sta.embarqhsd.net [67.76.237.65]
3 7 ms 7 ms 7 ms tx-76-4-42-29.sta.embarqhsd.net [76.4.42.29]
4 15 ms 13 ms 14 ms ge-6-12.car1.Houston1.Level3.net [4.78.8.13]
5 15 ms 15 ms 15 ms ae-2-5.bar1.Houston1.Level3.net [4.69.132.230]
6 14 ms 14 ms 18 ms ae-13-13.ebr1.Dallas1.Level3.net [4.69.137.138]
7 14 ms 13 ms 17 ms ae-61-61.csw1.Dallas1.Level3.net [4.69.136.122]
8 14 ms 14 ms 13 ms ae-1-69.edge3.Dallas1.Level3.net [4.68.19.8]
9 14 ms 16 ms 16 ms te2-1.cer01.dal01.dallas-datacenter.com [4.71.198.18]
10 16 ms 14 ms 15 ms po1.dar02.dal01.dallas-datacenter.com [66.228.118.203]
11 15 ms 14 ms 14 ms po2.fcr01.dal01.dallas-datacenter.com [66.228.118.158]
12 15 ms 14 ms 14 ms 75.126.21.109-static.reverse.softlayer.com [75.126.21.109]

Trace complete.

**tritch** · 05-12-2009 06:36 PM

Just checked....Contacts and Support tab are working now. E911 still missing data.

Still going to same IP.

**VOIPoTim** · 05-12-2009 06:40 PM

Originally Posted by tritch

Just checked....Contacts and Support tab are working now. E911 still missing data.

E911 information is not stored on our end. It's all with a third-party E911 vendor. So when you click that in vPanel it queries their database. Since the failover server your vPanel went to is not really a production server, it looks like its IP is not authorized with them to do the ookup so no info is returned.

Once your DNS cache clears and you're back on the production one, you'll be able to see it in there.