New vPanel Design

[4plus3vette]

Under Features, once you click on any feature, such as Call Routes, the "Basic Features" go away and you have to click on the top level Features again to get Basic Features back. Basic Features should be a choice in the list.

Also, under Features, when you select either Contacts or Preferences, the 2nd level menu goes away and is replaced with the a 2nd level menu for Contacts or Preferences. The only way to get the original 2nd level menu back is to select Features again. It would be preferable if the 2nd level menu did not go away, but a third level menu came up for those features.

Personally, I like the overall functionality of the current page (tabbed browsing over drop-down menu browsing). The screen-shot of the new design is more attractive, however, I do like the ability to see all of the 2nd level options of, say, Features when I am in one of those areas without having to move my mouse up to (and possibly clicking on) Features.

Some of the features in Beta may be able to be moved out into other categories as others have suggested.

I know that you are working on documentation, but that is probably one of the things that would help out the vPanel the most. As a new user, when I went in, it was pretty frustrating trying to figure out what some of the features were and how they worked. Having to call or chat with your support team is expensive for you if 95% of those contacts could have been handled by the user by looking up the information themselves.

Overall Tim, I appreciate the ability to change these features at will and I think things look pretty good overall with the site. You could dress it up with "better" graphics," more colors, ..., but over all, I think that your company, via this site, gives more access to options (and just plain more options) than any other phone service that I have used.

Thank you for giving us the ability to provide feedback and for being so involved.

Jim

[mikeb]

Under Features, once you click on any feature, such as Call Routes, the "Basic Features" go away and you have to click on the top level Features again to get Basic Features back. Basic Features should be a choice in the list.

Also, under Features, when you select either Contacts or Preferences, the 2nd level menu goes away and is replaced with the a 2nd level menu for Contacts or Preferences. The only way to get the original 2nd level menu back is to select Features again. It would be preferable if the 2nd level menu did not go away, but a third level menu came up for those features.

Jim

The two issues that Jim mention about the menu items disappearing bother me the most.

Another area of frustration is the lack of instructions about how to use a feature. Please provide information about each feature on the web page where the feature is configured.

Thanks!