We'll see how things turn out. I really think I'm just stuck til it comes and then I'll decide what I'll do. Tim has graciously asked to look at the tickets.

I believe that technology failing does warrant an immediate fix. No different than if technology failed on their end. Is it ok to wait 3-5 days for them to fix technology on their end if my phone is out. I don't think I should have to keep a backup VOIP provider just like I don't think I should have to keep a backup VOIP device at my house. I pay for a service, they provide the equipment and technology to deliver that service. Seems pretty straight forward.

I would have been very happy to pay for overnight shipping or give them my FedEX account number. Either would have worked. Maybe the CSR I talked to was having a bad day. Maybe he's just not a happy guy. Seemed like he could care less whether I cancelled or not and gave me no other alternative but to suck it up and wait for the mail to decide to come.

In the end though I'm a firm believer that almost any situation can be mitigated by good customer service. Anyone can treat their customers great when things are going well. It's how you handle adversity that sets you apart from everyone else.

Josh