Thoughts

[genxweb]

Tim is right about the issues at the customers end i had a few this week def the customer but how do you tell them no its your problem.

The customers I host on a asterisk box I can at least check the logs watch the packets and debug issues. Customers that are just on the voipo system it self it is supports word vs customers word when there is a issue.

I def agree if the network is up it is up but their can always be a bad route especially with lcr running, static on the line, echoing. (I have several customers complain abut that on international calls).

Once again thank Tim for the link to show the system status on Twitter but it be nice to have some sort of better debuging or troubleshooting guide.

[burris]

Tim is right about the issues at the customers end i had a few this week def the customer but how do you tell them no its your problem.

The customers I host on a asterisk box I can at least check the logs watch the packets and debug issues. Customers that are just on the voipo system it self it is supports word vs customers word when there is a issue.

I def agree if the network is up it is up but their can always be a bad route especially with lcr running, static on the line, echoing. (I have several customers complain abut that on international calls).

Once again thank Tim for the link to show the system status on Twitter but it be nice to have some sort of better debuging or troubleshooting guide.

Not to intrude, but way back after the ATT breakup, we became first a long distance provider(reseller) and ultimately a facilities based CLEC.

We always had to handle all trouble calls and customer support even though none of the network components belonged to us...

What I fail to understand in the issues you are citing is what functions do you as a reseller expect to maintain and how much interfacing would you want VOIPo to engage in with your customers since you are most likely branded.

It is my opinion that a reseller would be totally responsible for maintaining his/her customers across the board.

Why else would you be buying at one price and reselling at a profit.

Otherwise, I imagine you could simply be a referrer to a provider and make a % off that.

I really don't know this difference between my old world and today's world.