Lots of dropped calls, Loss of Registration issues

[markbet]

Man, I am having problems making calls and just dead air, no ringing or anything. There is a different thread going on, but I think it is about the same issues. Are these problems just the nature of the beast, as far as a voip service goes? So far, between Magic Jack and Voipo, all I am getting is an ulcer.

[ram1220]

Man, I am having problems making calls and just dead air, no ringing or anything. There is a different thread going on, but I think it is about the same issues. Are these problems just the nature of the beast, as far as a voip service goes? So far, between Magic Jack and Voipo, all I am getting is an ulcer.

No this problem is not typical of Voip service. I had VYLmedia for over 3 years before coming to VOIPo. I had flawless service. Not one problem. But they were $24.99/month. I came to VOIPo to save $10/month and had great service for the first 3 weeks. Then it went down hill. The problem you are having with VOIPo is on their side and not yours. But they will always blame the customer. If VOIPo can't or won't get your service working as advertised then you should cancel and go with another provider. I cancelled last week. Just had enough. There are other services that work great. Good luck.

[markbet]

No this problem is not typical of Voip service. I had VYLmedia for over 3 years before coming to VOIPo. I had flawless service. Not one problem. But they were $24.99/month. I came to VOIPo to save $10/month and had great service for the first 3 weeks. Then it went down hill. The problem you are having with VOIPo is on their side and not yours. But they will always blame the customer. If VOIPo can't or won't get your service working as advertised then you should cancel and go with another provider. I cancelled last week. Just had enough. There are other services that work great. Good luck.

Voipo said I had a port forward problem, so I got with AT&T early this week, we spent almost an hour getting my router setup correctly. Later in the day, I started having the same problems, so I contacted Voipo tech service, they told me I still had an issue with my router, and they would need to access my router and tweek it some, which they did do this morning. I have not used my phone enough to see if the problem is resolved or not. If not, I may have to reconsider my options.

[VOIPoBrandon]

Voipo said I had a port forward problem, so I got with AT&T early this week, we spent almost an hour getting my router setup correctly. Later in the day, I started having the same problems, so I contacted Voipo tech service, they told me I still had an issue with my router, and they would need to access my router and tweek it some, which they did do this morning. I have not used my phone enough to see if the problem is resolved or not. If not, I may have to reconsider my options.

Please shoot me an email / private message with contact and account information in order that we may get in touch, thanks!

[markbet]

No this problem is not typical of Voip service. I had VYLmedia for over 3 years before coming to VOIPo. I had flawless service. Not one problem. But they were $24.99/month. I came to VOIPo to save $10/month and had great service for the first 3 weeks. Then it went down hill. The problem you are having with VOIPo is on their side and not yours. But they will always blame the customer. If VOIPo can't or won't get your service working as advertised then you should cancel and go with another provider. I cancelled last week. Just had enough. There are other services that work great. Good luck.

I still have the same problem after I used the phone a little more.

Brandon, I sent you a PM.

[VOIPoBrandon]

I still have the same problem after I used the phone a little more.

Brandon, I sent you a PM.

I do not believe I received it - could you please resend, thank you!

[christcorp]

No this problem is not typical of Voip service. I had VYLmedia for over 3 years before coming to VOIPo. I had flawless service. Not one problem. But they were $24.99/month. I came to VOIPo to save $10/month and had great service for the first 3 weeks. Then it went down hill. The problem you are having with VOIPo is on their side and not yours. But they will always blame the customer. If VOIPo can't or won't get your service working as advertised then you should cancel and go with another provider. I cancelled last week. Just had enough. There are other services that work great. Good luck.

<br><br>Ram; with all due respect, while you're definitely allowed and encouraged to express your opinion; I think you are very new to voip and you're opinion is very naive. If you look at the many sources for reviews; customers and industry; you'll find that VoipO is very highly rated. And when it comes to customer service and helping to fix problems, there is NO COMPANY as good as voipo. I'm sorry that you had a problem with your voip connection. Also sorry that you left another company simply to save $10. But I am confident when I say that the overwhelming majority of customers who deal with voipo are more than satisfied with the service and support.<br><br>I've been in the computer, telecommunications, voip, etc... business for more than 30 years. I watched a lot of voip companies come and go. Some so fly by night that thousands of customers over night simply lost their service. I also watched; first hand; Voipo spend a couple of YEARS working on their network, just so they wouldn't put customers through that. Do you know how much money you have to invest for 2-3 years without any PAYING CUSTOMERS? So when you say: "No this problem is not typical of Voip service", you are mistaken and very misleading. You make it sound like the majority of voip providers don't have any problems and that voipo is the exception and has more problems than anyone else. That is simply untrue. It is true that voipo is the exception. They are the exception in having one of the best customer services in the voip industry. <br><br>And before you ask or believe; NO, I am not employed by VoipO. I don't get paid by VoipO. I've been a paying customer of VoipO for almost 4 years. I've been using their service for more than 5 years. I've watched just about every scenario. Again; not to dog you or try and curb your right to express your opinion. I simply want other customers, who realize that voip, ANY PROVIDER, is heavily dependent on your internet provider, and that if you give VoipO the opportunity to work with you, they will prove to be one of the best. If on the other hand you expect Voip to be 100% identical to and as reliable as POTS, then that can not happen with today's technology. If that's what you want, then you need to go back to POTS. And anyone who says that their voip service is the same level of quality, reliability, availability, etc... as POTS, then they are not telling the truth. Voip is definitely BETTER than POTS in many ways; but availability and reliability isn't quite there. And most of that is because of the individual's internet provider. And I'm definitely not dogging markbet for his problem; but when VoipO says you have a port forwarding issue; and you have to call your Internet provider to figure out what to look for in your router; that's not a very good sign. Not saying people have to know as much about computers as I do; that's not practical. But if you're going to get into voip, then you should either know something about basic home networking, or be willing to learn and put up with some issues until your local bugs are worked out. <br><br>Back on topic: I wrote earlier what I did to my voipo after experiencing numerous calls of dead air. (Outbound was fine). In the last couple of days, I haven't had one dead air call. Maybe it was voipo working on their network, or maybe me forcing a reboot and re-registration of my account helped. All I know is everything "Seems" to be back to normal. I'll post again if I see any changes. Later... Mike.....<br>

[markbet]

<br><br>And I'm definitely not dogging markbet for his problem; but when VoipO says you have a port forwarding issue; and you have to call your Internet provider to figure out what to look for in your router; that's not a very good sign. Not saying people have to know as much about computers as I do; that's not practical. But if you're going to get into voip, then you should either know something about basic home networking, or be willing to learn and put up with some issues until your local bugs are worked out. <br><br>Back on topic: I wrote earlier what I did to my voipo after experiencing numerous calls of dead air. (Outbound was fine). In the last couple of days, I haven't had one dead air call. Maybe it was voipo working on their network, or maybe me forcing a reboot and re-registration of my account helped. All I know is everything "Seems" to be back to normal. I'll post again if I see any changes. Later... Mike.....<br>

Excuse me but, when I signed up for Voipo, I was NOT told at that time I needed advanced knowledge of getting inside my router to get my service started, and I sure as hell won't apologize to you or anyone else for not knowing! If this is the case, then Voipo needs to put in bold black print on their sign up page, "BASIC NETWORKING EXPERIENCE NEEDED BEFORE SUBSCRIBING TO THIS SERVICE". Fact of the matter is, ITS NONE OF YOUR DAMN BUSINESS what I know, and what I do not! I spent some of my evening working with Voipo techs last night, and WE TOGETHER got the bugs worked out. So with all due respect, you can kiss my a$$ christcorp, you jerkoff!

[christcorp]

No this problem is not typical of Voip service. I had VYLmedia for over 3 years before coming to VOIPo. I had flawless service. Not one problem. But they were $24.99/month. I came to VOIPo to save $10/month and had great service for the first 3 weeks. Then it went down hill. The problem you are having with VOIPo is on their side and not yours. But they will always blame the customer. If VOIPo can't or won't get your service working as advertised then you should cancel and go with another provider. I cancelled last week. Just had enough. There are other services that work great. Good luck.

Ram; with all due respect, while you're definitely allowed and encouraged to express your opinion; I think you are very new to voip and you're opinion is very naive. If you look at the many sources for reviews; customers and industry; you'll find that VoipO is very highly rated. And when it comes to customer service and helping to fix problems, there is NO COMPANY as good as voipo. I'm sorry that you had a problem with your voip connection. Also sorry that you left another company simply to save $10. But I am confident when I say that the overwhelming majority of customers who deal with voipo are more than satisfied with the service and support.

I've been in the computer, telecommunications, voip, etc... business for more than 30 years. I watched a lot of voip companies come and go. Some so fly by night that thousands of customers over night simply lost their service. I also watched; first hand; Voipo spend a couple of YEARS working on their network, just so they wouldn't put customers through that. Do you know how much money you have to invest for 2-3 years without any PAYING CUSTOMERS? So when you say: "No this problem is not typical of Voip service", you are mistaken and very misleading. You make it sound like the majority of voip providers don't have any problems and that voipo is the exception and has more problems than anyone else. That is simply untrue. It is true that voipo is the exception. They are the exception in having one of the best customer services in the voip industry.

And before you ask or believe; NO, I am not employed by VoipO. I don't get paid by VoipO. I've been a paying customer of VoipO for almost 4 years. I've been using their service for more than 5 years. I've watched just about every scenario. Again; not to dog you or try and curb your right to express your opinion. I simply want other customers, who realize that voip, ANY PROVIDER, is heavily dependent on your internet provider, and that if you give VoipO the opportunity to work with you, they will prove to be one of the best. If on the other hand you expect Voip to be 100% identical to and as reliable as POTS, then that can not happen with today's technology. If that's what you want, then you need to go back to POTS. And anyone who says that their voip service is the same level of quality, reliability, availability, etc... as POTS, then they are not telling the truth. Voip is definitely BETTER than POTS in many ways; but availability and reliability isn't quite there. And most of that is because of the individual's internet provider. And I'm definitely not dogging markbet for his problem; but when VoipO says you have a port forwarding issue; and you have to call your Internet provider to figure out what to look for in your router; that's not a very good sign. Not saying people have to know as much about computers as I do; that's not practical. But if you're going to get into voip, then you should either know something about basic home networking, or be willing to learn and put up with some issues until your local bugs are worked out.

Back on topic: I wrote earlier what I did to my voipo after experiencing numerous calls of dead air. (Outbound was fine). In the last couple of days, I haven't had one dead air call. Maybe it was voipo working on their network, or maybe me forcing a reboot and re-registration of my account helped. All I know is everything "Seems" to be back to normal. I'll post again if I see any changes. Later... Mike.....

[ram1220]

Ram; with all due respect, while you're definitely allowed and encouraged to express your opinion; I think you are very new to voip and you're opinion is very naive. If you look at the many sources for reviews; customers and industry; you'll find that VoipO is very highly rated. And when it comes to customer service and helping to fix problems, there is NO COMPANY as good as voipo. I'm sorry that you had a problem with your voip connection. Also sorry that you left another company simply to save $10. But I am confident when I say that the overwhelming majority of customers who deal with voipo are more than satisfied with the service and support.

I've been in the computer, telecommunications, voip, etc... business for more than 30 years. I watched a lot of voip companies come and go. Some so fly by night that thousands of customers over night simply lost their service. I also watched; first hand; Voipo spend a couple of YEARS working on their network, just so they wouldn't put customers through that. Do you know how much money you have to invest for 2-3 years without any PAYING CUSTOMERS? So when you say: "No this problem is not typical of Voip service", you are mistaken and very misleading. You make it sound like the majority of voip providers don't have any problems and that voipo is the exception and has more problems than anyone else. That is simply untrue. It is true that voipo is the exception. They are the exception in having one of the best customer services in the voip industry.

And before you ask or believe; NO, I am not employed by VoipO. I don't get paid by VoipO. I've been a paying customer of VoipO for almost 4 years. I've been using their service for more than 5 years. I've watched just about every scenario. Again; not to dog you or try and curb your right to express your opinion. I simply want other customers, who realize that voip, ANY PROVIDER, is heavily dependent on your internet provider, and that if you give VoipO the opportunity to work with you, they will prove to be one of the best. If on the other hand you expect Voip to be 100% identical to and as reliable as POTS, then that can not happen with today's technology. If that's what you want, then you need to go back to POTS. And anyone who says that their voip service is the same level of quality, reliability, availability, etc... as POTS, then they are not telling the truth. Voip is definitely BETTER than POTS in many ways; but availability and reliability isn't quite there. And most of that is because of the individual's internet provider. And I'm definitely not dogging markbet for his problem; but when VoipO says you have a port forwarding issue; and you have to call your Internet provider to figure out what to look for in your router; that's not a very good sign. Not saying people have to know as much about computers as I do; that's not practical. But if you're going to get into voip, then you should either know something about basic home networking, or be willing to learn and put up with some issues until your local bugs are worked out.

Back on topic: I wrote earlier what I did to my voipo after experiencing numerous calls of dead air. (Outbound was fine). In the last couple of days, I haven't had one dead air call. Maybe it was voipo working on their network, or maybe me forcing a reboot and re-registration of my account helped. All I know is everything "Seems" to be back to normal. I'll post again if I see any changes. Later... Mike.....

Christcorp,

You are wrong. I am not new to voip. I have been using voip since 2005 and am very aware of how it works or in VOIPo's case how it's supposed to work. I did read the reviews both from customers and the industry as you say I should have. That is one of the main reasons I chose to sign up with VOIPo. The other was to save $10 per month. But I don't have to explain my reasons to you or to anyone else. I also beg to differ with you on the quality of customer service from VOIPo. When I first started to have problems they responded quickly and seemed interested in helping. As the problems continued and others mounted they still responded but didn't address the issues at all. It was like they were reading a ticket from another customer. All VOIPo support did at this point was direct the blame away from their company and towards my equipment. My equipment hasn't changed at all and it still works great. The only difference since VYLMedia and VOIPo is the company and the ATA. VYLMedia worked 100% of the time. You say no voip company works 100% of the time. Again you are wrong.
I don't care how long you have been in the computer or telecommunications industry. And I couldn't care any less about how much money or time VOIPo had to invest to start service. Obviously it wasn't enough if there are still a lot of problems experienced by their customers. I signed up for a service that was advertised to work a certain way. VOIPo has failed to deliver such service. That's the bottom line. A paying customer should not need a degree in computers or networking in order to use voip as you seem to believe. Furthermore you stated that I was "mistaken and misleading" when I said "No this problem is not typical of voip service." You are the one that is mistaken and misleading. I am speaking from experience when I say I had 100% working service with VYLMedia. Have you used VYLMedia? If not maybe you should keep your mistaken and misleading comments to yourself.
You go on to say that you are not an employee of VOIPo and that you don't get paid by them. You stated that you are a paying customer. Then please explain to everyone why you have had the service for 5 years but state that you have only been a paying customer for almost 4 years. Your credibility has just gone out the window.
As for your statement that I should give VOIPo the opportunity to work with me to correct the problems you once again show that you have no idea what I have been through or have done to attempt a fix. I have been working with VOIPo support since October in an attempt to correct their problems. It is not my job to have to contact support on a weekly basis to try and get the same problems fixed over and over. I was a paying customer and I strongly believe the service should work as advertised. I understand there might be a few things that need to be worked on from time to time. But not the same things over and over. I know my way around computers and networking. I have been repairing and building computers for 15 years. I know when a problem is on my end or a companies side. In this case the problem is with VOIPo or their equipment that they obviously cut corners with to save money. I have read in these forums from VOIPo employees that they ordered the inferior Grandstream adapters to save money. I'm sure other equipment on their side was purchased from the "lowest bidder." You have no idea what I went through to try and solve the problems with my service. I finally got sick and tired of VOIPo pointing the fingers and not taking blame for anything. I can tell you as a fact that VOIPo's service is inferior to my old provider VYLMedia.
So please before you go spouting off on people and tooting your own horn about how much you think you know you should try and get all the facts first. I read the reviews before signing up. I signed up because of the reviews and to save $10 per month. I know my equipment and I have a damned good internet provider with fast speeds. My prior voip provider worked 100% of the time. And when I started to have problems with VOIPo I tried over and over to get the problems solved. You can polish a turd over and over but it's still a turd. VOIPo is not ready for primetime and their sustomer support staff needs more training not only on their equipment but in people skills and reading comprehension. I hope you continue to have trouble free service. For me VOIPo didn't work. I cancelled and moved on. But I did try. I tried way more than a paying customer should have to. I will still be in this forum because I know current and potential customers need to hear both sides of the story.