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Thread: Do you expect much Fraud?

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  1. #1
    Join Date
    Feb 2007
    Posts
    801

    Default Re: Do you expect much Fraud?

    Quote Originally Posted by VOIPoTim View Post

    For our residential service, we will not be offering a BYOD option like I've alluded to in the past. Provisioned hardware or softphone only.

    ... snip ...

    BTW, don't worry. We'll "grandfather" everyone in the BETA in if they want to continue to use alternate devices. Policies will always change from time to time, but it's always good to keep those changes targeted towards new customers when possible.
    Phew! Glad to know I'll be able to keep my * system on the Residential line. I see no reason it won't work with Express, as you'd forward to a SIP address (or other number) that's independently managed. Also, without having the outbound minutes on the Express platform, there's much less fraud/abuse potential.

    This is just one example. Our new billing system uses a score based system for orders that looks at billing address, IP location in reference to billing address, phone number NPA/NXX to billing address, etc and assigned a "score" to the order. If it's above a certain threshold, it's flagged to review before the charge is even processed. In those cases, we'll be calling the cardholder to verify.
    Out of curiosity... Will new customer signup have real-time DID inventory? If so, once a customer completes the process, is the number they selected removed from inventory, pending account setup (and, if a 'bad' score, order confirmation)? As a new customer, I'd be peeved if I had selected a desirable DID, and it was 'stolen' from me by someone else signing up who either happened to have a 'better' fraud score, or had their account confirmed (for whatever other reason) before mine.

  2. #2
    Join Date
    Feb 2007
    Posts
    280

    Default Re: Do you expect much Fraud?

    Quote Originally Posted by fisamo View Post
    Phew! Glad to know I'll be able to keep my * system on the Residential line. I see no reason it won't work with Express, as you'd forward to a SIP address (or other number) that's independently managed. Also, without having the outbound minutes on the Express platform, there's much less fraud/abuse potential.
    Express works quite well with * systems! :-) Or, for anywhere else you might like to point a DID. Probably the most significant anti-fraud measure associated with Express is that the DIDs only have 500 minutes inbound included (100 min toll-free) before going to the per-minute charges. So they are only attractive to those with a low use expectation (typical home use).

  3. #3
    Join Date
    Feb 2007
    Posts
    801

    Default Re: Do you expect much Fraud?

    Agreed. I was a bit off in my wording, there--I meant to confirm that Express works well with Asterisk, as I've had it set up that way with no problems.

  4. #4
    Join Date
    Feb 2007
    Location
    Irvine CA
    Posts
    1,542,128,044

    Default Re: Do you expect much Fraud?

    Quote Originally Posted by fisamo View Post
    Out of curiosity... Will new customer signup have real-time DID inventory? If so, once a customer completes the process, is the number they selected removed from inventory, pending account setup (and, if a 'bad' score, order confirmation)? As a new customer, I'd be peeved if I had selected a desirable DID, and it was 'stolen' from me by someone else signing up who either happened to have a 'better' fraud score, or had their account confirmed (for whatever other reason) before mine.
    If a new customer orders a number, it's removed from the available pool immediately, but can be added back with a click on our end if need be.
    Timothy Dick
    Founder/CEO
    VOIPo.com

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