CID Question..

[NY Tel Guy]

Are you using the Grandstream or is that the one you fried?

[burris]

Are you using the Grandstream or is that the one you fried?

This is the new GS and as far as I can tell, it works well in all other respects.

As the most recent example, we were out for a bit and I called home twice from my cell phone to check if any messages. The first call had the number with full CID and the second had only the number with Unknown Name..

I know there are some settings in the GS and other ATAs that change the ring cadence parameters. If the CID dipping tank is not having any problems, it could be a timer setting in the GS that isn't allowing enough time for the CID to register.

I'm going to let the experts dig into this, as I know they will be able to correct it.

[dcshobby]

You are not alone with this problem. I was just going to submit a support ticket with the problem. For us, it was a huge stretch of almost 2 weeks with the number but unknown name on all calls. Then it started working on Aug 2 and now it is sporadic and random with the name on some calls and unknown name on some other calls that usually have the name. Hopefully they can figure it out. Thanks!