Voicemail Down or being upgraded?

[VOIPoTim]

Is there something VOIPo needs to do to ensure it is managed by VOIPo?
Time is 4 hours ahead of my EST time right now.

It needs to have the "Config Server Path" set to provision.voipo.com and the MAC in our system.

I know some of the very very early ones were never setup like that and put in the system so that's why some lingering ones weren't/aren't being updated.

[christcorp]

I just opened an online ticket for voicemail. Probably should have started searching here first. The 123 doesn't work. The 832-838-7000 works fine. I went in there and retrieved the messages from my Beta number and then deleted it. Unfortunately, my phone's MWI light is still flashing and I still get a stutter dialtone on the beta number. Another strange thing is that I can't get into the vpanel for my beta number either, so I couldn't go there and delete the voicemail from there.

On my primary ported residential number, I can get to vpanel and delete voicemails. However, when I called my residential to see if voicemail was working, I no longer have my vm message. It has the default voice saying the number is not available, or whatever, please leave a message. I still can't dial 123 and get voicemail, but at least I can access it from the vpanel or 832 number. Later.... Mike.....

[VOIPoTim]

I just opened an online ticket for voicemail. Probably should have started searching here first. The 123 doesn't work. The 832-838-7000 works fine. I went in there and retrieved the messages from my Beta number and then deleted it. Unfortunately, my phone's MWI light is still flashing and I still get a stutter dialtone on the beta number. Another strange thing is that I can't get into the vpanel for my beta number either, so I couldn't go there and delete the voicemail from there.

On my primary ported residential number, I can get to vpanel and delete voicemails. However, when I called my residential to see if voicemail was working, I no longer have my vm message. It has the default voice saying the number is not available, or whatever, please leave a message. I still can't dial 123 and get voicemail, but at least I can access it from the vpanel or 832 number. Later.... Mike.....

Try 123 now and see if that is resolved. Your account was pointed to the new system in one place and not in the other so the 123 was accessing the old system.

We're looking into the other issues in ticket.

[usa2k]

It needs to have the "Config Server Path" set to provision.voipo.com and the MAC in our system.

I know some of the very very early ones were never setup like that and put in the system so that's why some lingering ones weren't/aren't being updated.

It has the right provision path.

VOIPo pushed a firmware back when GS glitched with a release.
I'll sent MAC via ticket to have it rechecked.