Busy Signal Outgoing Calls

[VOIPoTim]

I TOO have been asking for configuration setting to set my customer's ATAs, I have posted here and ask in trouble tickets But over the years I never get the answers, like it's Top Secret! and over this last week i have been looking at other providers, which they all list the settings for there systems.

Like on 'sip' if i do *21 or *20 i get "busy signal" but the command goes through anyway. But if i change to 'sip7' without changing any settings and do the *21 or *20 i get the response "Thank You" every time.

So TIM when is Voipo going to give resellers the configuration settings needed to support there customers!

Just contact reseller@voipo.com with any questions you have and we'll be happy to help.

In terms of my post above about codecs, we only support the G.711 codec so it's best to disable any others on your device so it doesn't even attempt to negotiate anything else.

[chevyman]

Just contact reseller@voipo.com with any questions you have and we'll be happy to help.

In terms of my post above about codecs, we only support the G.711 codec so it's best to disable any others on your device so it doesn't even attempt to negotiate anything else.

So are they going to give a list of the configuration settings needed?

what about my question about the *21 or *20 issue?

[VOIPoTim]

So are they going to give a list of the configuration settings needed?

what about my question about the *21 or *20 issue?

In terms of * codes, that sounds like a DTMF setting where it's being recognized on one and not the other...just e-mail and ask support what you should have your DTMF set to...I'm honestly not sure which method we use...too technical for me.

In terms of other settings, I'm not sure what you're really needing. Your device may have lots of settings, but the ones ones that are rally needed are the SIP info, codec info, and DTMF info. There's nothing else really to provide since the rest are just built into the device and up to you whether you choose to use them or not. We can't get into all the special settings each device has since they have nothing to do with us or our service.

Just contact reseller support about the DTMF tone question and also if you have any specific questions about the basic settings and we'll be happy to help.

[chevyman]

In terms of * codes, that sounds like a DTMF setting where it's being recognized on one and not the other...just e-mail and ask support what you should have your DTMF set to...I'm honestly not sure which method we use...too technical for me.

In terms of other settings, I'm not sure what you're really needing. Your device may have lots of settings, but the ones ones that are rally needed are the SIP info, codec info, and DTMF info. There's nothing else really to provide since the rest are just built into the device and up to you whether you choose to use them or not. We can't get into all the special settings each device has since they have nothing to do with us or our service.

Just contact reseller support about the DTMF tone question and also if you have any specific questions about the basic settings and we'll be happy to help.

Tim

Its not DTMF, on sip.voipwelcome.com when doing say *20+(Phone number) or *21 i get a busy signal response, but the code still goes through and forward/un-forward the number. Now with the same configuration, ONLY change is to sip7.voipwelcome.com I get the "Thank You" response to the *20+(Phone number) or *21.

So something is different with the sip.voipwelcome.com & sip7.voipwelcome.com servers. Also this does the same with Voipo ATA you guys sent me years ago.

Also i found out with sip7.voipwelcome.com i have to set DTMF to "In audio" and on sip.voipwelcome.com i have to set DTMF to "RFC2833" for digits to be recognized on the Voice Mail System (123).

So something is different between the two sip's.

[VOIPoTim]

Tim

Its not DTMF, on sip.voipwelcome.com when doing say *20+(Phone number) or *21 i get a busy signal response, but the code still goes through and forward/un-forward the number. Now with the same configuration, ONLY change is to sip7.voipwelcome.com I get the "Thank You" response to the *20+(Phone number) or *21.

So something is different with the sip.voipwelcome.com & sip7.voipwelcome.com servers. Also this does the same with Voipo ATA you guys sent me years ago.

Also i found out with sip7.voipwelcome.com i have to set DTMF to "In audio" and on sip.voipwelcome.com i have to set DTMF to "RFC2833" for digits to be recognized on the Voice Mail System (123).

So something is different between the two sip's.

I would open a ticket on this. They actually both use the same voicemail server so it sounds like that could be a bug. Please open a ticket with details and be sure to tell them how to replicate it and our devs can look into it for you.