Quote Originally Posted by scott2020 View Post
When I canceled my AT&T and my DirecTV, I didn't even get so much as a transfer to the retention department! I had been with Direct for 11 years and decided I didn't need them anymore. I get everything over the air antenna now. I had been with AT&T forever and I was expecting them to throw the retention book at me and offer me something sweet, but they let me go easily. Not that I would have stayed anyway!

I have called so many customer service places that use some cheap IP based interconnect or old satellite garbage or something, and it sounds like they are talking under water. Good riddance to the landlines! The only way they can fight is to try to pass bogus laws or taxes or some junk on VOIP providers. They have no clue.
First I think your confused. AT&T is partnered with DISH NETWORK not DIRECTV. So if you actually had DIRECTV instead of DISH NETWORK then your comments on DIRECTV have nothing to do with this thread.

Second it is impossible to disconnect DIRECTV without going to the retention department. They are the ONLY ones who can disconnect a account.
Some people can not be saved. What is offered has a lot to do with your attitude, how long you have been a customer, your payment history and what you say.

Third and final AT&T is dropping Dish Network in February and will start selling DIRECTV in areas they do not offer UVERSE and maybe as a option to people who do not want UVERSE. Until February of this year there has never been any arrangement between AT&T and DIRECTV.