No devices registered in Vpanel

[Brian]

Are you guys sure it wasn't just in the process of re-registering or was it down for a while?

I don't know what time it went down, but when I checked, I gave it a good couple mins before posting.

[Hawkmeister]

Tim,

Remember, I was actually dropped from a call I was on. That's how I knew it happened. If it was in the process of re-registering, why would it have dropped me from the call?

It probably took me ~ 4/5 minutes from the dropped call, until I manually rebooted the ATA.

[burris]

Are you guys sure it wasn't just in the process of re-registering or was it down for a while?

I can't tell you.

I know it was up and running for over 13 hours. I clicked on my tab and it was down. I looked at the VPanel and it said device was down.
If it was reregistering, why would it go down?

Tim, this is my second line and it's on the 502. I only use it for testing, so any tests you need to run on it...go ahead.
I won't be around to help for the rest of the afternoon, but you can do whatever you need to do.

[voipinit]

I have only have had the registration issue a few times, the last time was yesterday around noon EST. I rebooted and it has been stable since, and rebooted again after I read the posts suggesting so. I think the problem is with the GS devices as a whole. It appears to attempt to re-register about 20-30 seconds before the expiration and if it fails for whatever reason, it's done and does not try again (or if it does it sends gibberish). Talking to the GS folks on a similar problem that I noticed when I first lost registration several weeks back (line 1 with a different provider failed when line 2 [Voipo] failed to re-register). They have been in contact and I think the next firmware release will address this, but who knows when that will be, they didn't say. Like Tim said sometime back, I don't think the maturity of the GS HT-502 is there yet. That said, with the same GS HT-502 (line 1), I have NEVER lost registration with the other provider.

[VOIPoTim]

Tim,

Remember, I was actually dropped from a call I was on. That's how I knew it happened. If it was in the process of re-registering, why would it have dropped me from the call?

It probably took me ~ 4/5 minutes from the dropped call, until I manually rebooted the ATA.

Were you on the older .8 firmware by chance?

[Hawkmeister]

Hi Tim,

I don't believe so. I've tried to keep things updated. Here's the ATA detail..

Product Model: HT-502 V1.1B
Software Version: Program-- 1.0.1.21 Bootloader-- 1.0.0.9 Core-- 1.0.0.25 Base-- 1.0.0.76

I don't know if the Motorola Cable modem logs would be of any help. I have noticed records being logged that were not present prior to adding the ATA. The following is an example of the events:

2009-02-17 09:02:23 6-Notice M571.1 Ethernet link up - ready to pass packets
2009-02-17 09:02:21 6-Notice M571.4 Ethernet link dormant - not currently active
2009-02-17 09:02:19 6-Notice M571.1 Ethernet link up - ready to pass packets
2009-02-17 09:02:11 6-Notice M571.4 Ethernet link dormant - not currently active
2009-02-17 09:02:09 6-Notice M571.1 Ethernet link up - ready to pass packets
2009-02-17 09:02:07 6-Notice M571.4 Ethernet link dormant - not currently active


Let me know if there's anything else i can provide in my environment that will help troubleshoot.

[Xponder1]

Tim you think it would help to find the cause if the logging on the devices was set to debug? Last time you gave out the pass I noticed a log level setting. Maybe its something simple that is not getting logged because its set to error only or something like that.

Just tossing out ideas. I understand that would create a lot of traffic so maybe try it with a test group (folks who have more problems then others perhaps).

Mine is still up.
Product Model: HT-502 V1.1B
Software Version: Program-- 1.0.1.21 Bootloader-- 1.0.0.9 Core-- 1.0.0.25 Base-- 1.0.0.76
System Up Time: 13:03:02 up 17:00

[VOIPoTim]

So far, support is almost dead today and things are very quiet (just catching up on tickets) and the graphs have never been higher, so while it's still to early to tell, this is all a good sign.

[Xponder1]

So far, support is almost dead today and things are very quiet (just catching up on tickets) and the graphs have never been higher, so while it's still to early to tell, this is all a good sign.

Good to hear! Long overdue break for support

[mboudoin]

I can tell you right now that I have only today had registration issues and when calling out the number originated from a 310 number. on chat right now with support. Been solid on the GS until today.