No devices registered in Vpanel

**VOIPoTim** · 02-11-2009 07:59 AM

Originally Posted by sr98user

Just checked at 6.30am and ATA shows I am registered. But vPanel does not show any devices. Incoming going to network down number.

NAT table shows no entries for the adapter. I have a feeling that the adapter is not sending the keep-alive or re-registration request.

Rebooted my adapter and everything is back to normal.

So far not very many reports of this and things look normal.

One thing we have seen before though is if the device is behind a router the internal DHCP IP changes and it doesn't like that.

Do you have it setup with a dynamic IP by chance?

**sr98user** · 02-11-2009 08:20 AM

Originally Posted by VOIPoTim

So far not very many reports of this and things look normal.

One thing we have seen before though is if the device is behind a router the internal DHCP IP changes and it doesn't like that.

Do you have it setup with a dynamic IP by chance?

Yes. And I was able to access the ATA configuration pages and it said it was registered. So it does have an IP.

**scott2020** · 02-11-2009 10:49 AM

I can't receive inbound calls or make outbound calls. Opened a ticket.

Inbound calls ring, but can't be answered. When it goes to voicemail, it drops the call.

Outbound calls just fast busy.

Scott

**VOIPoTim** · 02-11-2009 11:12 AM

Originally Posted by scott2020

I can't receive inbound calls or make outbound calls. Opened a ticket.

Inbound calls ring, but can't be answered. When it goes to voicemail, it drops the call.

Outbound calls just fast busy.

Scott

That sounds more like an audio issue. If it's ringing, you're registered, etc.

If you have a few mins, can you call in since that's likely easier to diagnose via phone?

**scott2020** · 02-11-2009 11:17 AM

Will do.

I have to conference in my wife probably when she gets back.

When she calls out, gets only fast busy. When I call her from work, the phone rings but when she picks up the phone, she gets silence, a click, then a fast busy. I eventually go to voicemail, but me being the caller I never hear her pick up, it just rings until it goes to voicemail.

**KayakinMike** · 02-12-2009 07:24 AM

Originally Posted by scott2020

Will do.

I have to conference in my wife probably when she gets back.

When she calls out, gets only fast busy. When I call her from work, the phone rings but when she picks up the phone, she gets silence, a click, then a fast busy. I eventually go to voicemail, but me being the caller I never hear her pick up, it just rings until it goes to voicemail.

I had this same issue. Support switched my STUN to NO and all is fine again.
Mike

**scott2020** · 02-12-2009 09:18 AM

I did have STUN turned on, and my device was still going to central02. Brandon got me re-provisioned to central01 and disabled all STUN and that fixed me up. My STUN was set to some "goes.com" address. I have tried both ways and have had trouble with both, so hopefully this will clear things up.