Calls completing but no audio

**VOIPoTim** · 05-13-2009 12:32 PM

Xponder1 - Can you PM an alternate contact number? We haven't been able to reproduce this issue here today with our test setups and want to get a trace of what is happening since it's chronic for you.

**Xponder1** · 05-13-2009 12:39 PM

Originally Posted by VOIPoTim

Xponder1 - Can you PM an alternate contact number? We haven't been able to reproduce this issue here today with our test setups and want to get a trace of what is happening since it's chronic for you.

PM sent. Thank you Tim.

**Xponder1** · 05-13-2009 12:55 PM

Mystery solved

Do not put a "&" in line display.
Working again. Thanks Brandon.

Would of never in a million years thought of that LOL.
I changed the line display yesterday at some point so best guess when the change took affect my line took a nose dive.

**dswartz** · 05-13-2009 12:58 PM

You're kidding, I hope! Putting a "bad character" in the line display on vpanel keeps your calls from completing? WTH

Sounds like some script somewhere is not sanitizing the input properly

**VOIPoTim** · 05-13-2009 01:00 PM

Originally Posted by dswartz

You're kidding, I hope! Putting a "bad character" in the line display on vpanel keeps your calls from completing? WTH

Sounds like some script somewhere is not sanitizing the input properly

This turned out to be a case of the PAP2 not liking the characters. We didn't imagine it wouldn't accept characters.

**Xponder1** · 05-13-2009 01:07 PM

Originally Posted by VOIPoTim

This turned out to be a case of the PAP2 not liking the characters. We didn't imagine it wouldn't accept characters.

Thank you for your help Tim. Stuff happens. Perhaps others will read this and remember they used a "&" too. It's hard to link Vpanel issues with a ATA issue at least in my brain.

Then again I think I asked you the other day if its possible that Vpanel going down could cause a temporary outage because my line dropped the moment "The Planet" dropped off the planet. I actually enjoy helping get stuff fixed.

Have a great day.

**dswartz** · 05-13-2009 01:11 PM

Originally Posted by VOIPoTim

This turned out to be a case of the PAP2 not liking the characters. We didn't imagine it wouldn't accept characters.

Oh, ick. Well, better there than in your servers

**Xponder1** · 05-13-2009 01:01 PM

Originally Posted by dswartz

You're kidding, I hope! Putting a "bad character" in the line display on vpanel keeps your calls from completing? WTH

Sounds like some script somewhere is not sanitizing the input properly

Brandon said he would be doing something about it today so that does not happen.

The call went pretty much like
Brandon "I see you have a & in your line display let me just clear that out.
Ok now reboot your ATA. OK let me make a test call."

It worked....
*sigh* I am just glad it is working again.

**usa2k** · 05-13-2009 01:06 PM

So the line#1/line#2 name feature is gone from ATA Preferences now.

**Xponder1** · 05-13-2009 01:09 PM

Originally Posted by usa2k

So the line#1/line#2 name feature is gone from ATA Preferences now.

Just refreshed and can confirm that is the case. I would imagine it was taken out until a fix can be put in place. Probably very easy to just reset everyone to null to fix the problems and then resolve the issue.