Feb 1 Launch: Toll-Free Numbers, Online Faxing, Virtual Numbers

**Brian** · 01-14-2008 05:42 PM

Tim, with the fun fee increase from VT, I wanted to re-visit the question of fees being included with the monthly cost, and your thoughts on the "regulatory" fees a lot of the carriers charge. What are VOIPo's plans on this?

**VOIPoTim** · 01-14-2008 10:27 PM

Originally Posted by Brian

Tim, with the fun fee increase from VT, I wanted to re-visit the question of fees being included with the monthly cost, and your thoughts on the "regulatory" fees a lot of the carriers charge. What are VOIPo's plans on this?

I'm working on a post with residential pricing and the way we're going to be handling some things like this, how our billing system works, etc.

We are basically working around the clock planning and coordinating resources in light of current events. Updates on that to come as well.

**usa2k** · 01-15-2008 07:39 AM

The kids are being mean to Brenden
http://www.dslreports.com/forum/r19800154-ViaTalk-Fee-Increase-Notification

Such as: http://www.dslreports.com/forum/r19801970-

**NY Tel Guy** · 01-15-2008 07:46 AM

Originally Posted by usa2k

The kids are being mean to Brenden
http://www.dslreports.com/forum/r19800154-ViaTalk-Fee-Increase-Notification

Such as: http://www.dslreports.com/forum/r19801970-

And quite funny at that.

**Nate425** · 01-15-2008 09:52 AM

It seems like people don't really care about the amount of money that it was increased, but rather how they did it. I'd bet you'd be pretty well off if you didn't get in to the "Unfees" business like that and just told people how it was.

And I even posted that I didn't care what VT did, but that was because I'm dumb and didn't pay attention to how they were doing it. When my contract is up with them in June, I'll probably be looking this way assuming everything still looks good then.

**NY Tel Guy** · 01-15-2008 10:06 AM

Originally Posted by Nate425

It seems like people don't really care about the amount of money that it was increased, but rather how they did it. I'd bet you'd be pretty well off if you didn't get in to the "Unfees" business like that and just told people how it was.

And I even posted that I didn't care what VT did, but that was because I'm dumb and didn't pay attention to how they were doing it. When my contract is up with them in June, I'll probably be looking this way assuming everything still looks good then.

Exactly - I hate being nickel and dimed. Tell me up front with reasonable assurance what it is going to cost and I'll be fine with it. That coupled with the "seat of the pants, we don't need no stinkin documentation" mentality makes me lose all faith in that company's ability to survive and in their overall business integrity.

**dswartz** · 01-15-2008 10:28 AM

Agreed on all counts.

**fisamo** · 01-15-2008 12:50 PM

Originally Posted by NY Tel Guy

Exactly - I hate being nickel and dimed. Tell me up front with reasonable assurance what it is going to cost and I'll be fine with it. That coupled with the "seat of the pants, we don't need no stinkin documentation" mentality makes me lose all faith in that company's ability to survive and in their overall business integrity.

I guess I'm too late to 'second' those comments, but I agree completely. Whether the goings on of late have been actions in bad faith, desperation moves to keep the lights on, a combination of the two, or something completely different, there's no sense of self-accountability there. Also, as mentioned on DSLR, the timing couldn't be worse...