Voicemail Down or being upgraded?

**burris** · 09-25-2008 01:13 PM

Originally Posted by NY Tel Guy

Ok just for fun, I have gone totally shameless and added a profile picture and an album, showing the rapid deterioration we all live through.....

Shameless, indeed..

**NY Tel Guy** · 09-25-2008 01:21 PM

Originally Posted by burris

Shameless, indeed..

what is a shame that my damn hair fell out so early.

Then the bags under my eyes and it's like a roller coaster that stops going up and only goes down...lol

**VOIPoTim** · 09-25-2008 01:24 PM

Originally Posted by NY Tel Guy

what is a shame that my damn hair fell out so early.

Then the bags under my eyes and it's like a roller coaster that stops going up and only goes down...lol

Was it mostly in the last year or so while you were a VT customer?

I mean let's give credit where credit is due.

**NY Tel Guy** · 09-25-2008 02:03 PM

Originally Posted by VOIPoTim

Was it mostly in the last year or so while you were a VT customer?

I mean let's give credit where credit is due.

Yes, the one where I have all my hair was January 06 and then current one is after I tried to unsuccessfully to complete 3 calls in a row on VT.

**varaonaid** · 09-25-2008 02:16 PM

Hey there,

Just curious, should the 123 work now for checking VM? It's isn't working for me. I was getting a stutter tone and flashing on the Grandstream but rebooted it when the 123 wasn't working and when I realized that the VM service was being upgraded. The stutter tone and flashing light weren't working when it rebooted (even though I have new VM) and 123 didn't either. Dialing the 832-878-7000 does work to access it. Also strange, when I dialed either my own VOIPo number (from my VOIPo phone) or 123, it goes to my failover number rather than to VM. I have call forwarding completely disabled so it has to be going via the failover which I don't understand since the VOIPo number (other than the few VM glitches listed above) is working perfectly.

Any thoughts?

Thanks!
Rae

**usa2k** · 09-25-2008 03:56 PM

| 734-437-XXXX | zeus.voipwelcome.com |

Well ... I thought the GS was under VOIPo control?
I changed it to "welcome" and it seemed to stick.

The GS immediately gets the green flash on the GS.
No MWI though.
Definitely a Stutter Tone.

And now about 90 seconds later, MWI showed up.
Thank you!

Is there something VOIPo needs to do to ensure it is managed by VOIPo?
Time is 4 hours ahead of my EST time right now.

**VOIPoTim** · 09-25-2008 04:03 PM

Originally Posted by usa2k

Is there something VOIPo needs to do to ensure it is managed by VOIPo?
Time is 4 hours ahead of my EST time right now.

It needs to have the "Config Server Path" set to provision.voipo.com and the MAC in our system.

I know some of the very very early ones were never setup like that and put in the system so that's why some lingering ones weren't/aren't being updated.

**VOIPoTim** · 09-25-2008 06:07 PM

Originally Posted by varaonaid

Hey there,

Just curious, should the 123 work now for checking VM? It's isn't working for me. I was getting a stutter tone and flashing on the Grandstream but rebooted it when the 123 wasn't working and when I realized that the VM service was being upgraded. The stutter tone and flashing light weren't working when it rebooted (even though I have new VM) and 123 didn't either. Dialing the 832-878-7000 does work to access it. Also strange, when I dialed either my own VOIPo number (from my VOIPo phone) or 123, it goes to my failover number rather than to VM. I have call forwarding completely disabled so it has to be going via the failover which I don't understand since the VOIPo number (other than the few VM glitches listed above) is working perfectly.

Any thoughts?

Thanks!
Rae

Try 123 now. You were partially pointed to old and partially to new, so I'm assuming the failover was triggered when it could not route to old.

**Zarniwoop** · 09-25-2008 07:49 PM

If I dial 123 it just goes to the failover number, my wife's cell phone, after about 15 seconds...

If I call my own # from itself, it goes to failover instantly with no delay.

If I call 832-838-7000 it asks for my phone # but it works.

801-649-xxxx

Thanks for the help Tim!

**varaonaid** · 09-26-2008 08:46 AM

Originally Posted by VOIPoTim

Try 123 now. You were partially pointed to old and partially to new, so I'm assuming the failover was triggered when it could not route to old.

123 works now to access primary VM. However, Virtual Number is completely down now - doesn't work to call it at all and have tried it from several phones. This seems to be directly related to it's VM. When I disabled it, calls go through. Now that I re-enabled it, calls won't go through - I get various error numbers from different phones/cell providers ("your call cannot be completed as dialed", or "the network is busy").

I rebooted the GS but no difference.