PBX BETA Testing (Will be Available for Resellers)

**VOIPoTim** · 02-14-2014 03:45 PM

Originally Posted by chevyman

where is the "SIP forwarding function" at?

Anywhere you can put in a phone number as the destination, you can put a SIP address. Here's the format: sip:123@host.server.com

So to forward to extension 8482 on demo.voip949.com, you'd do sip:8482@demo.voip949.com

sip:extension@PBXdomain

You can direct it right to the specific extension you want this way whether it's a user extension, a call queue, a group, etc.

**chevyman** · 02-15-2014 04:55 AM

Originally Posted by VOIPoTim

Anywhere you can put in a phone number as the destination, you can put a SIP address. Here's the format: sip:123@host.server.com

So to forward to extension 8482 on demo.voip949.com, you'd do sip:8482@demo.voip949.com

sip:extension@PBXdomain

You can direct it right to the specific extension you want this way whether it's a user extension, a call queue, a group, etc.

I didn't know the forward number could be a SIP address in the reseller account, thanks.

If i have a 6 line phone (Grandstream gxp2200), having line#1 as main in-out line and lines 2-5 incoming only, all going to IVR. Is there a way to know when a call comes in, which of the 5 lines it came in on.

**GreenLantern** · 02-15-2014 10:25 AM

Originally Posted by chevyman

I didn't know the forward number could be a SIP address in the reseller account, thanks.

If i have a 6 line phone (Grandstream gxp2200), having line#1 as main in-out line and lines 2-5 incoming only, all going to IVR. Is there a way to know when a call comes in, which of the 5 lines it came in on.

I don't have that phone, but normally, all 6 lines would be registered with a single extension registration. Incoming calls on line 1 would flash the line 1 indicator light and ring your selected ring tone. Additional calls would flash the next indicator light and use the same ringer tone.

If you want something like different ring tones, one way is to create 2 or more different extension accounts for a single phone. Register the phone to several different extensions (1011, 1012, 1013... 1016). Then assign line indicator buttons/lights 2-6 to different extensions instead of all to extension 1 (account 1). Now you can set different ring tones to each line/extension. This lets you get specific about routing different ring groups or queues to specific extensions, so you get different ring tones based on what menu option your caller chose. You might want to limit yourself to just 3 different extensions, so each can have 2 lines on your phone.

The above is a lot to keep up with, but it might do what you need, given the tools available.

More established pbx systems have more options available such as "caller id prepend" and "agent announcement" that could help you out. I'd love to see these features implemented in the Cloud PBX at some point, especially "agent announcement", which lets you assign different pre-recorded messages to your Ring Groups, then plays the corresponding message to an agent when they answer a Ring Group call.

**wingsohot** · 02-20-2014 09:58 AM

Anybody else having issues with their phone number not forwarding to their pbx? Mine is set up to forward to ext.400 in my pbx. Ever since last night, all I get is ringing on the number that's supposed to forward to the ext. 400. I checked everything in the pbx and all is fine.

**GreenLantern** · 02-21-2014 07:55 AM

Originally Posted by wingsohot

Anybody else having issues with their phone number not forwarding to their pbx? Mine is set up to forward to ext.400 in my pbx. Ever since last night, all I get is ringing on the number that's supposed to forward to the ext. 400. I checked everything in the pbx and all is fine.

Yes, it seems to have started around 4pm Wednesday afternoon. I opened a ticket and was notified Thursday night that it should be fixed now.

But we're still experiencing issues with outbound calling. Only about 1 in 4 seems to work properly.

**VOIPoTim** · 02-21-2014 11:12 AM

Originally Posted by GreenLantern

Yes, it seems to have started around 4pm Wednesday afternoon. I opened a ticket and was notified Thursday night that it should be fixed now.

But we're still experiencing issues with outbound calling. Only about 1 in 4 seems to work properly.

Brandon just replied to your ticket.

**VOIPoTim** · 02-21-2014 11:15 AM

So far we've been able to find a number of bugs/scenarios during the PBX BETA that could only be discovered in real-world usage and we appreciate all BETA testers helping us test and find those bugs now and being patient as we work through them.

We think all current PBX issues are now resolved. If you continue to have issues, please update your ticket.

**GreenLantern** · 02-21-2014 06:46 PM

Originally Posted by VOIPoTim

So far we've been able to find a number of bugs/scenarios during the PBX BETA that could only be discovered in real-world usage and we appreciate all BETA testers helping us test and find those bugs now and being patient as we work through them.

We think all current PBX issues are now resolved. If you continue to have issues, please update your ticket.

Seems to be working great now.

Y'all have done a great job bug hunting. I don't know what you pay Brandon, but he's worth every penny.

Have a great weekend!