Quote Originally Posted by ymhee_bcex View Post
That said, I am very curious to hear Tim's opinion on this topic! Do you agree with this statement? Are you comfortable building up such perception?
Yeah I definitely agree. 99.9999% of the time the issues are related to the router, ISP or home network.

There are just so many variables (ISP, routers, home network setup etc) that the goal for any provider is to achieve the highest compatibility rate possible (high 90%s).

Since it's not 100% though, unfortunately that means there will always be a small % with issues. Each provider has a different segment of customers in the small % because each provider has a different network. Someone could be in our problem % and have great service with Vonage. Another person could be in the Vonage problem % and have great service with us. This is because our networks are different and one network may work better with the customer's unique variables than another.