Voipo on Uverse with new Firmware

[VOIPoTim]

Just to give an update.

I received a new Linksys ATA from Voipo which is working.
I have made all the changes in my Uverse router to forward the ports requested.

But I am still having issues. Some callers are complaining they are getting a disconnection message sometimes. Sometimes the phone will ring and we'll see CID, pick up the phone and it will then be dead air and the failover phone (cell) will ring. Some callers are saying the voice quality is horrible. Still having random beeps on other side as well.
Still not happy with this service that I paid 1 year in advance for and probably can't cancel it.

With Uverse, you also need to disable SIP ALG. They intercept all the SIP (VoIP) traffic by default with this.

You should be able to go to http://192.168.1.254/mdc or http://gateway.2wire.net/management and click on "Configure Services" and then uncheck SIP ALG and reboot.

If that doesn't solve it for you and you're still having issues, it may just be some kind of underlying compatibility issue between your setup and VOIPo or a bad connection between us somewhere.

If you decide to cancel and are outside of the 30 day window, you can still do so and we'll issue a prorated refund as if you were a monthly customer. So if you used the service for 2 months, we'd just deduct the cost of 2 months of service at the monthly rate from any refund due. You'd also need to return the VOIPo adapter in order to cancel.

We always hate to lose a customer, but if you're having that many problems, there is something going on. Less than 2% of our customers have ever even contacted support so most have no problems at all but the ones that do have trouble typically have ongoing issues.