Tim,

As APOSNER and RUSSELL have said above, we all have the new firmware (which is what is stated in the post subject) and we don't have access to those features. I can't understand why everything else on my internet works fine and I have this issue with your service. I had Packet 8 back 5 years ago with a slow 1.5mb DSL 2wire modem and it worked great. Now 5 years later I have a ultra high speed connection and I can't even get phone service to work correctly.

My wife was talking with her sister tonight and her grandma on 2 separate calls and sometimes she can't hear them, sometimes they can't hear her. It's just not working very well. I don't get it to be honest with you.

Thanks for the information on canceling. I really don't want to cancel because I like the price compared to paying AT&T $35/month for the same thing but at least theirs worked fine and I didn't have any issues.

Brad